What is most valuable?
We are currently using the Idea feature for project intake. We actually locked (CA PPM) Clarity down, so people can't open projects. In order to initiate a project, they come through the Idea feature. That helps us because for resource management, we get more applications and all the required fields are populated at that time. That feature is very valuable for us.
We are using the SaaS version of this tool. It works the same as the non-SaaS version, but I know that our responsibility on the back end is different. We don't have that responsibility anymore, and that's a benefit to us.
The project management expertise varies across the organization. This tool works for the people who are advanced as well for the new people.
How has it helped my organization?
With every pre-launch process, we want to be transparent in what's going on for the organization. We want people to know up front what's expected and when they're going to be needed on a project. This tool helps us get that transparency.
What needs improvement?
I'm looking forward to the addition of the Jaspersoft reporting feature. We don't have that right now. This feature is going to make things easier to measure. I do a lot of metrics and recording, and this feature will help.
What do I think about the stability of the solution?
The stability of this solution is fine. I've never even seen it go down. It's very, very good. We're always notified when there is scheduled downtime.
What do I think about the scalability of the solution?
This tool is scalable. It’s big enough for us and the right size for our organization.
How are customer service and technical support?
We have a consultant who we use for our technical problems.
Which solution did I use previously and why did I switch?
We had Primavera before we moved over to (CA PPM) Clarity. I wasn't involved in that decision, so I don't know the reason behind that transition.
What other advice do I have?
To offer advice to colleagues researching this solution, I would need to know what they were looking for first, and then I could see what wasn't working for them. Nonetheless, (CA PPM) Clarity is a very robust tool and you can really do a lot with it. It has a lot of features and a lot of capabilities that we don’t even use yet. For our needs, it works.