Broadcom Clarity PPM Review

It's process driven and pushes our business users to follow that process.

What is most valuable?

The most valuable features of the solution are that it's process driven and helps push our business users to follow that process.

How has it helped my organization?

We use it for time tracking and that is a big aspect that we use it for. It's a very useful tool to track all those hours against all the project work that we do and to get the metrics to understand where our resources are going.

What needs improvement?

I would like to see a continued focus on the Data Warehouse and the reporting tool. There is a big opportunity there and some things are still not quite there when you compare it to other solutions that have turned out well.

Currently the Data Warehouse does not store/archive historical data. Anytime you run the Full Load to load it with data, the table is truncated and reloaded with a specific time interval of data. It would be really useful if that data stayed in there and did not need to be truncated so, over time, you would build a system with historical data that you could purge from the transactional tables.

Regarding Jaspersoft, the tool itself is lacking from a user community, especially when compared to BOXI and more mature tools. Our users already use BOXI and can do so much more when it comes to building reports on their own.

What do I think about the stability of the solution?

The solution is quite stable. Occasionally, we might have issues on some newer features when we go through upgrades but once we get past them, we usually don't have those issues again.

What do I think about the scalability of the solution?

Our company has about 26,000 users on it. It's been extremely good for us. There are some performance issues that we have to work through. We are testing its limits but it's quite scalable.

How is customer service and technical support?

Support can be a hit or miss depending on the engineer. I've worked with some very smart engineers that help you get to the root of the problem easily. On the other hand, with some engineers, they go through the bread-and-butter responses and sometimes that takes a while to get to the issue at hand.

How was the initial setup?

I don't know as it was set up a long time ago.

What other advice do I have?

This product does a lot so it would depend on what you are doing. I would recommend to use this software.

There are some improvements that the product can make in regards to the reporting solutions and data warehousing, It should also improve with the way the screens work. Currently, it is one of the best solutions out there and it has a lot of functionality. It could be better though.

In my opinion, the most important criteria while selecting a vendor is how responsive the organization is to your needs and that plays a big part. I know a lot of people with this software who have their own personal implementations or ways to do it. You can get into some issues that are unique to your own. When an organization is always willing to communicate and is flexible, that helps a lot.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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