What is most valuable?
The Project Portfolio Management software helped get all of your projects, all of our project costs, and all of our people working on those projects gathered together in one single place so we know what we're working on, and where we're spending our money.
The main benefit of using the SaaS (software as a service) platform is that everything is taken care of for us. We don't need to buy the hardware. We don't need to do the installation. We don't need to do the upgrades. That's all done for us. It's just handled.
How has it helped my organization?
It gives us a better sense of what people are working on and where we're spending our money. It also lets us know what things are actually costing. So sometimes projects that aren't valuable are costing a lot of money. It gives us that information. It lets us know if we have enough people to take on additional projects, or if we don't have enough people, and we've got to make some hard decisions about those projects.
It's a single database, so all the information goes in one single place, and there are common workflows and processes, common forms and pages to fill out. We have the same information on these projects across business units and business divisions, and then within given teams, and we have that same common repository to view information.
Resource management is the key, so making sure we have the right people working on the right projects, and we have enough people to manage those projects. It gives the ability to add some prioritization and ranking of those projects as well.
What needs improvement?
So the only thing that’s missing is that the dashboards do not go into enough detail. The user interface and the user experience can be improved.
One of the things they're doing now is they're putting that new user experience in, a new user interface which is very simple and easy to use. It's something that people can understand easily without training, but it's still very limited. It only covers a little bit of the product. It covers just very basic project and task management. You cannot go as deep into it into the more detailed task management, or more projects, or in idea management, and so on. I'd like to extend that user experience into other areas and deeper.
What do I think about the stability of the solution?
It's stable. It's been around a long time.
What do I think about the scalability of the solution?
It scales as far as you want to go, so there are no issues.
How is customer service and technical support?
My impressions of technical support are a little mixed. You can get some very good people, or you can get a little less junior people. So sometimes you get your answer right away; sometimes it may take a little bit longer, but you can always get your answer. There are a lot of good resources out there. There's a great community, so you get a lot of good information and answers from the user community.
What other advice do I have?
It's a very good solution. You get a lot of value out of it. If you're bringing it into an organization, the software is only part of the challenge. There are also the people and processes that you already have. Go in stages. Start with a step, and then take a bigger step. Don't try to do it all at once. Try to do a phased implementation.