What is our primary use case?
Our primary use case has been for supply and demand management and resource management. So far, it has been okay. We do two levels of resource management.
Our first level is at the project overallocation, then we also have to do resource checking at the key date and event management.
On the event management side, we had to do some custom steps. Our research managers and our booking managers have to go through multiple steps to go through that process. It is still efficient, but it is not as efficient as it could be if we had to do some custom stuff.
There are some tool limitations. We had to create some of our own summary competencies to create more of an agile tool concept, or an agile team concept, that they did not really have.
How has it helped my organization?
We are hoping for:
- Better resource management
- Reducing the time it takes to get resources identified.
- Putting all of our projects together in one project.
We used to have where one department would have their own plan, another department would have their own plan, and these were all different plans for the same client. Now, we are smashing them together so there is a little bit of a learning curve of working together, which is more of us; organizational change management.
In general, we hope to reduce our time to finding resources to backfill resources and also reduce admin time to get a project setup and running.
What is most valuable?
- Having information altogether in one single source.
- Being able to look at the data across team members, resources, projects and coming up with the algorithms and resources.
What needs improvement?
Moving more to an agile state. It is very difficult. There is not a good way to have a team member manage tasks. So, a project manager can update assignments and can say, "I'm going to move this work to this person," but when you are going to a more collaborative based approach, PPM does not support that.
It is hard for them to say, "I have a person on my team who is going to be available, I am going to move that task to them." That requires a project management license, it doesn't require a team member license, so the licensing model does not sometimes support the way the business world is going. I think they need to reexamine having some of the capabilities of a project manager be available to team members.
It still lacks some key features and we had to do some custom stuff. It has some deficiencies, but we also have not optimized everything.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
Stability has been okay. We have had some performance problems. I do not think it is necessarily related to CA. I think it is the way we deployed it. We need to optimize it.
What do I think about the scalability of the solution?
I do not think that stability has been a problem. I think we just need to do some indexing.
How are customer service and technical support?
We have not, CTS has, which is our IT partner. We also have worked primarily with Rigo Consulting to do our implementation services. Since we are just now getting live those are the ones.
Which solution did I use previously and why did I switch?
Microsoft Project focused more on resource management, schedule management, not necessarily on demand management, integrations, agile, etc. We switched due to scalability.
We had a lot of problems with Microsoft Project. We had to abandon using Microsoft Project because it was not working. We kind of had egg on our face. That is one thing that CA can do better. Give us a better scheduling tool.
It was about a four year journey for Cerner. We know that our resources were not being deployed. We were spending a lot of time trying to find the right resources. IP uses it. CTS is going to be using it. It was an enterprise decision to invest in a new solution.
How was the initial setup?
The initial setup was complex.
What about the implementation team?
We worked primarily with Rego Consulting to do our implementation services, since we are just now getting live. We just rolled out about four weeks ago.
What other advice do I have?
Talk to other clients.
The depths of tools and technologies that you have available for all clients has surprised me.
Most important criteria when selecting a vendor:
- Willingness to do partnerships
- Willingness to be transparent
- Credentials and references from other people.