Broadcom DX Application Performance Management Review

Valuable features include Transaction Trace Session, Query Historical Errors and Investigator's Dashboards

Valuable Features

Transaction Trace Session, Query Historical Errors and Investigator's Dashboards

Improvements to My Organization

  • SLAs and User Experience improved (most of all- User Experience / Application performance)
  • You can fix complex incidents with a quick look at the dashboards (CA dashboards or your custom dashboards)
  • You can easily be proactive and can help to save departments a lot of time. If you have a great platform, (something that is actually very common in enterprise environments) you have a lot of log files.

Room for Improvement

Probe-based network appliance: Add more protocols (currently only supports TCP, HTTP and HTTPS) Software / Consoles / Dashboards

Use of Solution

Over 5 years

Scalability Issues

Only in old versions (where MOM does not exists)

Customer Service and Technical Support

Customer Service:

I would give CA customer service a 8 out of 10.

Technical Support:

I would give CA Technical Support a 7 out of 10. They have a great knowledge database and great documentation.

Initial Setup

The initial setup was very easy. If anything, the more complex task was the configuration of the probe-based network appliance SW. To be honest, the only issue was because of an error we had with the ISO for version 9.1.4. Our storage guys "undeploy" a NFS file system from the virtual machine and the ISO (RHEL 5.2 + TIM Sw) fails in the boot. Now you can install a supported OS on your own and then install TIM SW (you can get the TIM SW installer on your own.)

Implementation Team

Our initial implementation was done by a CA spanish consultant and the posterior tuning with a CA partner. Working with them went well.

Pricing, Setup Cost and Licensing

The initial setup was a couple of days of work. Our setup cost also included a license and initial contract. There is no day-to-day cost for my company.

Other Solutions Considered

I also evaluated Compuware, Lucierna and Oracle.

Other Advice

If you are not an APM expert and have no hands of experience with any APM solution, I recommend having CA do the initial setup (or via an experience partner).

Which version of this solution are you currently using?
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarRavi Suvvari
Top 5LeaderboardReal User

Good Review Jose Antonio.