What is most valuable?
Java agent monitoring for IBM Websphere JVMs.
How has it helped my organization?
It helps the developers with performance testing, production pro-active monitoring and troubleshooting.
What needs improvement?
More monitoring capabilities and more flexible for setting up different monitoring alerts.
For how long have I used the solution?
What was my experience with deployment of the solution?
Yes. I had an issue when we were trying to deploy on Glassfish environment and WebSphere portal.
What do I think about the stability of the solution?
Yes, previous version APM infrastructure was not that stable. We have 5 collectors and collectors kept disconnecting from MOM, which caused false alert like JVM status.
What do I think about the scalability of the solution?
I was not able to monitoring a WebSphere portal on a previous version.
How are customer service and technical support?
Customer Service: GoodTechnical Support: Depends on different technicians. Some of them who I have been working with are very good. They really know this product and can provide me good suggestions and solutions. But some of them, I don't think they are familiar with or understand our issue. For example I had an issue when I upgraded and the support person gave me wrong directions.
Which solution did I use previously and why did I switch?
Yes. IBM Tivoli ITCAM.
How was the initial setup?
For Websphere it's straightforward, but when we implemented on glassfish, it took me a while to figure out where to put the argument. And the issue comes up when doing a glassfish system upgrade.
What about the implementation team?
Which other solutions did I evaluate?
HP Diagnostic and ITCAM.