What is most valuable?
The alert, action, and dashboards features are the most valuable to us. The alert capability of the CA APM solution is helping us to identify and react to issues before they happen and affect our services. The dashboard features allow us to see the health status of our applications visually; thus, it helps us to identify issues faster and easier.
How has it helped my organization?
Using CA APM has allowed us to know about the performance of our applications and servers and also to identify issues before they happen.
It helped us be proactive and resolve problems before they become system-wide issues.
What needs improvement?
The dashboards should be easier to build.
For how long have I used the solution?
I have used this product for four years.
What do I think about the stability of the solution?
Sometimes, we had stability issues.
What do I think about the scalability of the solution?
We did not encounter any scalability issues.
How are customer service and technical support?
I would give the technical support a 10 out of 10. CA has excellent technical support.
Which solution did I use previously and why did I switch?
Previously, we were using a different solution. The reason we switched was because CA APM fits better to our monitoring needs.
How was the initial setup?
I think initial setup is a little complex.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is reasonable.
Which other solutions did I evaluate?
We did not evaluate any other solution.
What other advice do I have?
It is a good product and comes with great features.