What is most valuable?
I don't know which feature would be more specifically valuable. I guess the portfolio items would be the ones I use the most, but I also am very familiar with the quality module as well.
Some of the reporting stuff would probably rank right up there as well. Those are probably my top three.
How has it helped my organization?
I think what it's helped with in general is that we've learned a lot about how to break things down a little more in detail. Going from primarily a waterfall organization into an agile organization, the tool has been very helpful to help people make that transition.
It's a relatively slow process, unfortunately, as it's a large organization we're dealing with, and everybody interprets things a little bit differently. We've had some people that have really spent a lot of time with the CA resources, who really understand the product and help the users use the tool effectively.
What needs improvement?
I think one of the things that we stumble upon is how to organize the teams. We have one overall workspace, but outside of that workspace we have many, many teams underneath it. I think you can organize them in two different directions. You can organize them by leadership or organizations, or you can organize them by, for lack a better term, product. And those two don't sync together, because you have many organizations contributing to a product that don't roll up to the same leadership level.
So from a reporting aspect, for different things, we struggle trying to get that balance; to get the reporting for the leadership side, and then get reporting for the product side. That is one aspect. It's not necessarily a hierarchical issue, it's a flexibility issue, if you ask me. If you put it in one direction, you can't get it to the other. So you need to be able to balance it both ways. That would be something I think that could be worked on.
For how long have I used the solution?
I have been using the solution for more than three years.
What do I think about the stability of the solution?
I personally haven't had any stability issues. The only time that it's been a problem for me is when I've extracted data around test and defect information. The extraction process has to be broken up; you can't do it all at one time. It's not impossible; it's just a little more work. Whether it's just because of the amount of volume we're talking about, or if it's just that there would be no way to fix that, I don't know.
Specifically, in our case, we're getting very close to the millionth test case written in the 3+ years that we've been doing this, and that's a lot of data. But you can't extract it all at one time; you have to break it up into chunks.
What do I think about the scalability of the solution?
I personally have not encountered any scalability issues.
How is customer service and technical support?
I would rate the technical support at 9/10. That's a very, very strong nine. We work very closely with some of the technical support people, and have for a very long time, and they are great partners.
I think what they do today, especially with their tech support side and the relationship we have with them, they are very open, they listen, and we understand that we're not the only client. We know what our users come to us and ask for. We take that information in and compile it, and have conversations with CA Agile Central, saying, "Here's what we've come across," and they've actually been very responsive to some of the things that we propose.
We know we can't get it all, because they have to make the tool useful to all their clients. So we'll present what we think is viable, and it's just like anything else. Some of it makes it, some of it doesn't. I really can't ask for anything more than what they do. They're very open, they will listen, and they will do it if they can. That's fine by me.
Which solutions did we use previously?
This was the first Agile Central tool that we used on a grander scale. Again, we switched from a waterfall organization to an agile organization, and this tool doesn't support waterfall.
How was the initial setup?
I wasn't involved in the setup process.
What's my experience with pricing, setup cost, and licensing?
I am not involved in the pricing and licensing side of the operation.
Which other solutions did I evaluate?
I wasn't involved in any such evaluation.
What other advice do I have?
I have had some experience with one of the other tools out there and personally, I like this one better, so I'm a little bit biased around that aspect. If somebody were to ask me, "I'm looking between this and that ...", if I know the tool, I would have my biases towards CA Agile Central, for sure. I think it's a pretty good tool.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
May 09 2017