CA API Management Review
The ability to bridge messaging protocols and transform data enables us to input/output data from/to/through various backend systems.

Valuable Features

  • Any-to-any integration.
  • The abilities to bridge messaging protocols and transform data enable us to input/output data from/to/through SOAP, JSON, MQ, JMS, databases, FTP between various backend systems, facilitating business process automation.

Improvements to My Organization

We use it to integrate various different customer and backend systems, in order to automate business processes.

Room for Improvement

  • Patching/upgrading is a manual process and should be automated.
  • Configuration synchronizing between nodes (installation instances of this software) is a manual process and should be automated and simplified.
  • It could use a better dashboard for showing performance metrics (e.g message throughput).
  • Ideally there should be cheaper development/testing (ie. non-production) licenses available to customers.

Use of Solution

We have used the solution for more than five years.

Stability Issues

We did not encounter any issues with stability.

Scalability Issues

We did not encounter any issues with scalability.

Customer Service and Technical Support

The technical support is quite excellent. Support staff usually respond quickly and are helpful.

Previous Solutions

We didn't use any previous solutions in production. We tried different products in the prototyping phase more than five years ago. This one fits our needs the best.

Initial Setup

The setup was quite straightforward, for experienced software developers. Layer7 Technologies back then provided (for a fee) a week-long on-site training for our staff, including myself. Extended trial licenses (longer than the usual 30 days) were also provided for us to become familiar with the product before we committed to buying licenses.

Pricing, Setup Cost and Licensing

There are now two licensing tiers - Essential and Enterprise - whereas before there used to be only one. Make sure you’re buying the correct one for your needs.

Other Solutions Considered

We evaluated some other options such as IBM WebSphere Message Broker, WSO2 ESB, Oracle ESB, Actional SOAPstation, Fuse ESB / Apache ServiceMix, Mule ESB.

Other Advice

Get the proper training for your staff and don’t hesitate to ask CA for help if needed. The product is extensible and CA offers custom solutions. We had some small customer development done for us (for a fee), which was productized in a later version of the product.

Disclosure: My company has a business relationship with this vendor other than being a customer: In general we’d like to think we work with them as partners, especially when the product is developed in the same city we’re in (the legacy Layer7 Technologies team), but we don’t get any preferred status.

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