CA API Management Review

Provides key, up to date information to our customer-facing engineers but ease of use needs improvement


What is most valuable?

It's a secure product that allows us to expose API and lock down to only those devices and individuals which have the verified rights to access.

How has it helped my organization?

  • Secure access to customer records – secured device, only access when in correct postal code area.
  • Provide key, up to date information to engineers when engaging with customers.

What needs improvement?

  • Ease of use
  • Ability of development and ops teams to expose and manage their own API

For how long have I used the solution?

30 months.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

Cost and licencing model restrictive for auto scaling.

How is customer service and technical support?

Seven out of 10. Not as focused on ensuring that the issues are fully resolved as I would like.

Which solutions did we use previously?

No. Selected after extensive "beauty contest."

How was the initial setup?

Complex to set up and operate. Requires deep understanding of networks, security, as well as API management.

What's my experience with pricing, setup cost, and licensing?

Consider if you need this advanced tool to undertake simple API management. Costly solution which is designed for heavy duty and complex work.

Which other solutions did I evaluate?

Apigee.

What other advice do I have?

Consider if the product is needed – there are cheaper, less complex solutions out there.

Consultancy costs for CA should be considered – worth the money as it saves time (and therefore cost) with configuration.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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