CA APM Review
We selected CA APM because it has a solid install base and is notorious for integration with other products


Improvements to My Organization

  • Provided greater visibility to IT regarding necessary actions on its governance and relationship with suppliers and business areas. In the previous scenario, IT was surrounded by tools, but did not possess a vision focused on quality of service delivery and end-to-end. With the adoption of CA APM, we have accurate mapping, we're updated on what supports each business service and what, when, where an incident occurs and how it affects the business.
  • Regained credibility of IT's role as a driving force for improvements result in greater business performance. In the previous scenario, IT was surrounded by tools, without any integration which forced us to dispense resources with a late result and sometimes without solving the issue. With the adoption of CA APM, there was a change in the relationship of the areas of IT, its own role and value to the success of the business.

Valuable Features

The features which were instrumental in our choice of CA APM include:

  • The options that we have to create use cases providing synthetic vision when applicable to the needs of the business
  • The ability to accomplish the identification of the root cause of problems with applications in drill-down level by integrating the suite with tools for managing and monitoring.
  • The existence of components for collecting information from other platforms and applications.

Room for Improvement

From my perspective, as I had the opportunity to evaluate CA APM compared to other vendors, one of the improvements we highlighted which would be necessary to improve the targeting interface is to make it more user-friendly and current.

Stability Issues

No.

Scalability Issues

No.

Previous Solutions

We selected CA APM as opposed to other solutions in the market because it has a solid install base and is notorious for integration with other products including monitoring platforms, service desk and ERPs. We had the challenge of promoting a radical change of posture of the IT organization from reactive to proactive. One of the biggest factors was that the impact was a heterogeneous IT environment!

Initial Setup

It was a simple initial configuration. In order to minimize impacts on the operations of the business, a strategy was adopted taking into account the application of low-impact stretching forward to the greatest impact. During this process there were continuous disclosure processes and changes to management which enriched the lessons learned that contributed significantly to the achievement of success.

Implementation Team

The implementation was carried out by the CA team. We had difficulty finding professionals to deploy and maintain the solution in Brazil.

Other Solutions Considered

I also evaluated AppDynamics, BMC Software, Compuware - Dynatrace and Microsoft – SCOM Avicode

Other Advice

To have a proper result, consider:

  • Spend time to do a proper mapping of your business processes, interfaces, dependencies carried out and the support (IT). In certain situations we are faced with a fragile and inadequate monitoring which doesn't amount to any APM!
  • Any APM tool will not perform a miracle, it will only be an instrument with other existing tools, which should have processes and people behind them to reach the desired results. In our case, success occurred only when there was a fusion of interests and efforts of the areas of IT infrastructure and systems development.

This is a very particular vision of the existing IT environment in Brazil, however one can not generalize based on this.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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2 Comments

Ravi SuvvariReal UserTOP 5POPULAR

Well explained Helcio Jr.

Like (0)22 April 14

Seems like proper evaluations weren't done here. Microsoft hasn't called it "Avicode" since 2011. BMC also didn't have a product in 2013 for .NET. Finally AppDynamics wasn't doing business in Brazil in 2013. I'm confused how these evaluations were really done? I'm assuming you are probably using a slew of other CA tools and hence downselected accordingly? Was a partner involved?

The product has a large install base, but if you read the research that install base has been declining over the last few years. CA does have an excellent support structure in Brazil.

Like (0)17 March 15
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