CA APM Review
Has helped us in being proactive and provides a lot of in-depth data.


Primary Use Case

A new concept (APM) to be introduced in workplace which was never there before. Never had visibility into Application layer. Company's main focus was on infra and network. Having visibility into app and backend layer has been a blessing in putting together the entire portrait for management

Improvements to My Organization

We are introducing 10.1 in our dev environment and then prod down the road. APM is a new culture here so we are working with customers in getting them introduced to the product. Want to show them how deep dive provided by APM can help them with DevOps lifecycle as well as proactive monitoring. The previous version v9.5.3. we've had for about a year since we introduced a the product in our environment has been a good hands on experience for our users. Now looking forward to getting hands dirty with 10.1 and utilizing the additional capabilities. Will continue to show customers the usefulness of this tool and how they can use it to generate reports on performance of their app as well as the service it provides. There has also been reactionary situations where we have used APM and pin point the issue or able to narrow down the focus.

Updated - 02/26/2018

We are now prepping for 10.5.2 in our dev environment on Q1 2018. Prod will be Q2 2018. So, far we've had a really good reception for APM by our internal app owners.

Valuable Features

Deep Dive and Transaction Analysis Triage capability. The AppMap feature is very very helpful in visualizing. Also ACC is a huge help with agent maintenance/management (life cycle).

Room for Improvement

User Experience is a BIG one. Integration of all of APM components into one swift deployment.

Use of Solution

Still implementing.

Stability Issues

On Windows Platform, it’s not great and/or stable (from previous experience). We had lots of challenges on that platform back then. But with the current employer we start things off the right foot with RHEL platform :)

Scalability Issues

Agent metric containment is a VERY BIG challenge for us. Constantly have to normalize the agents to reduce the number of metrics and/or metric explosion.

Customer Service and Technical Support

Customer Service:

4 out of 5

Technical Support:

4 out of 5

Previous Solutions

There was no APM solution prior to the intro of APM. Thus, we are still in infancy from a culture perspective. They are still learning as we they go, the tool.

Initial Setup

It was complex due to our network architecture. It tool much longer than anticipate with all the firewall hurdles and design iterations.

Implementation Team

Implemented through CA (the vendor) with their Services Group.

ROI

not yet determined

Pricing, Setup Cost and Licensing

If you can get a SME to architect and install then definitely go that route vs the vendor itself. There are upside to having the vendor due to the fact that they have access to unlimited resources for assistance.

Other Solutions Considered

N/A

Other Advice

It’s a great product and provides a lot of in-depth data. Focus and leverage this product as a deep dive one and have another layer above it (another high-level view product etc..)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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3 Comments

Ravi SuvvariReal UserTOP 5POPULAR

Correct, I concur with you.

Like (0)12 May 14

Hi Manish. Thanks for your comments. There has been massive improvements in terms of User experience and configuration management. I am regular user and consultant of CA APM and 9.7+ has central agent management features that allow for better configuration management without getting on different machines that are already instrumented. At the same time, user experience has improved with CA APM WebView. Although, I do have to credit some of the competitors in terms of user experience. Every solution has its priortization in terms of what they wish to focus on, be it UX, technical aspects or wide coverage of IT ecosystems.

Like (0)19 March 15

v10.x + has been a great features upgrade from v9.x I am looking forward to many more iterations that are coming down the pipe from CA APM's product team.

Good Luck

Like (0)24 August 16
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