What is our primary use case?
A new concept (APM) to be introduced in workplace which was never there before. Never had visibility into Application layer. Company's main focus was on infra and network. Having visibility into app and backend layer has been a blessing in putting together the entire portrait for management. We've put together a complete picture from an ESM (Enterprise Systems Management) perspective with CA Tools.
How has it helped my organization?
We are introducing 10.1 in our dev environment and then prod down the road. APM is a new culture here so we are working with customers in getting them introduced to the product. Want to show them how deep dive provided by APM can help them with DevOps lifecycle as well as proactive monitoring. The previous version v9.5.3. we've had for about a year since we introduced a the product in our environment has been a good hands on experience for our users. Now looking forward to getting hands dirty with 10.1 and utilizing the additional capabilities. Will continue to show customers the usefulness of this tool and how they can use it to generate reports on performance of their app as well as the service it provides. There has also been reactionary situations where we have used APM and pin point the issue or able to narrow down the focus.
Updated - 08/29/2018
We now have v10.5.2 SP2 running in our Dev & Prod environment since June 2018. So, far we've had a really good reception for APM by our internal app owners. The key is now for ESM Tools to be adapted by app owners (physical, network and app layer).
What is most valuable?
Deep Dive and Transaction Analysis Triage capability. The AppMap feature is very very helpful in visualizing. Also ACC is a huge help with agent maintenance/management (life cycle).
What needs improvement?
User Experience is a BIG one. Integration of all of APM components into one swift deployment.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
On Windows Platform, it’s not great and/or stable (from previous experience). We had lots of challenges on that platform back then. But with the current employer we start things off the right foot with RHEL platform :)
What do I think about the scalability of the solution?
Agent metric containment is a VERY BIG challenge for us. Constantly have to normalize the agents to reduce the number of metrics and/or metric explosion.
How is customer service and technical support?
4 out of 5
4 out of 5
Which solutions did we use previously?
There was no APM solution prior to the intro of APM. Thus, we are still in infancy from a culture perspective. They are still learning as we they go, the tool.
How was the initial setup?
It was complex due to our network architecture. It tool much longer than anticipate with all the firewall hurdles and design iterations.
What about the implementation team?
Implemented through CA (the vendor) with their Services Group.
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
If you can get a SME to architect and install then definitely go that route vs the vendor itself. There are upside to having the vendor due to the fact that they have access to unlimited resources for assistance.
Which other solutions did I evaluate?
What other advice do I have?
It’s a great product and provides a lot of in-depth data. Focus and leverage this product as a deep dive one and have another layer above it (another high-level view product etc..)
Disclosure: I am a real user, and this review is based on my own experience and opinions.