CA APM Review

We use CA APM for performance testing, production pro-active monitoring and troubleshooting.

What is most valuable?

Java agent monitoring for IBM Websphere JVMs.

How has it helped my organization?

It helps the developers with performance testing, production pro-active monitoring and troubleshooting.

What needs improvement?

More monitoring capabilities and more flexible for setting up different monitoring alerts.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

Yes. I had an issue when we were trying to deploy on Glassfish environment and WebSphere portal.

What do I think about the stability of the solution?

Yes, previous version APM infrastructure was not that stable. We have 5 collectors and collectors kept disconnecting from MOM, which caused false alert like JVM status.

What do I think about the scalability of the solution?

I was not able to monitoring a WebSphere portal on a previous version.

How are customer service and technical support?

Customer Service: GoodTechnical Support: Depends on different technicians. Some of them who I have been working with are very good. They really know this product and can provide me good suggestions and solutions. But some of them, I don't think they are familiar with or understand our issue. For example I had an issue when I upgraded and the support person gave me wrong directions.

Which solution did I use previously and why did I switch?

Yes. IBM Tivoli ITCAM.

How was the initial setup?

For Websphere it's straightforward, but when we implemented on glassfish, it took me a while to figure out where to put the argument. And the issue comes up when doing a glassfish system upgrade.

What about the implementation team?


Which other solutions did I evaluate?

HP Diagnostic and ITCAM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Add a Comment