Java agent monitoring for IBM Websphere JVMs.
Improvements to My Organization
It helps the developers with performance testing, production pro-active monitoring and troubleshooting.
Room for Improvement
More monitoring capabilities and more flexible for setting up different monitoring alerts.
Use of Solution
Yes. I had an issue when we were trying to deploy on Glassfish environment and WebSphere portal.
Yes, previous version APM infrastructure was not that stable. We have 5 collectors and collectors kept disconnecting from MOM, which caused false alert like JVM status.
I was not able to monitoring a WebSphere portal on a previous version.
Customer Service and Technical Support
Customer Service: GoodTechnical Support: Depends on different technicians. Some of them who I have been working with are very good. They really know this product and can provide me good suggestions and solutions. But some of them, I don't think they are familiar with or understand our issue. For example I had an issue when I upgraded and the support person gave me wrong directions.
Yes. IBM Tivoli ITCAM.
For Websphere it's straightforward, but when we implemented on glassfish, it took me a while to figure out where to put the argument. And the issue comes up when doing a glassfish system upgrade.
Other Solutions Considered
HP Diagnostic and ITCAM.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jul 03 2014