CA APM Review
One of the Best Application Performance Management Tools in its Class.


What is our primary use case?

Primarily the product is used for monitoring the Business critical banking applications of my Organisation like Internet Banking etc.

How has it helped my organization?

In our organization, the critical applications are being monitored with thresholds set for any malfunctioning through APM. Also, we have configured Dashboards which display any deviation of the application from normal. Further, the Tool is integrated with CA SOI, which displays the alerts at the Service level. Overall the Tools helps to detect any issue emerging with indepth analysis available for the resolution through APM components.

What is most valuable?

Presently we are making maximum use of this product for IBM Websphere monitoring with agents monitoring the MQ's. We are also using the java and .net agents for monitoring the respective applications. Introscope Reports and Dashboards provide business users a customized option to view data that is most important from their perspective. Along with Introscope, the CEM is being used for the monitoring of the Business transactions for defects and incidents.

What needs improvement?

Based on my experience with the product, I found two areas which can be improved on in future. Firstly, the APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors. Secondly, the CA documentation/Knowledge Articles on the product can be improved.

What do I think about the stability of the solution?

The product is quite stable once the deployment is finished. Overall, the product properly deployed is quite stable.

What do I think about the scalability of the solution?

Scalibility is quite well defined for the product with proper Sizing sheet available for the pre deployment scenario and finalizing accurately based on the same.

How is customer service and technical support?

On a scale of 1-5, I would rate the level of technical support a 3.5. The reason being as per my experience, CA is lacking in resources having in-depth knowledge of the product, but it is being improved over time.

How was the initial setup?

The initial setup is not that complex. But eventually the complexity can grow, but not to unmanageable levels since the variety of monitoring it can perform is vast. The organization can go for as much in-depth monitoring as they require.

What about the implementation team?

It was a vendor team implementation. The level of their expertise was good.

Which other solutions did I evaluate?

My domain experience is with CA Service Assurance Tools. I have worked with other CA products like CA Spectrum, eHealth, NetQoS, CA UIM (Ca Nimsoft). Hence this was my 1st preference and it stood by CA standards.

What other advice do I have?

It's a detailed product which suits maximum client requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

Ravi SuvvariReal UserTOP 5POPULAR

Thanx Jai for sharing valuable inputs about CA APM

10 April 15
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