CA APM Review
Has allowed us to adjust many of our applications to perform better, thus reducing our need to install high-end servers.


Valuable Features

The investigator section where we can observe the agent metrics.

Improvements to My Organization

We were able to use CA APM to help diagnose a vendor provided product where we were experiencing slower than normal performance. While using the product, we were able to see that the issue resided in the database and were able to make adjustments to correct it.

Room for Improvement

The cost of licensing of the product could be better. The overall cost has sometimes prohibited us from installing an agent to monitor an application.

Use of Solution

I've used it for four years.

Deployment Issues

We did, although minor. We ran into issue with some of the rights with some of the back-end files used by the enterprise manager, although newer versions seem to have less issues.

Stability Issues

No, the application is very stable in our environment.

Scalability Issues

We are experiencing an on-going issue with our CA APM to Spectrum integration where we are unable to send alerts to the Spectrum console.

Customer Service and Technical Support

Customer Service:

Customer service has always been very helpful thus I would rate them 9/10.

Technical Support:

Technical support, as with any company, is hit and miss depending on who is assigned to your ticket. Overall we have had a positive experience as we have had very technically proficient folks and have had a few people who seem to struggle with supporting the product. With that said I would rate them 7/10.

Previous Solutions

We used an in-house developed application before CA APM. Our monitoring needs had grown and the solution we previously used no longer could meet our needs.

Initial Setup

It was complex for we had to have some custom modules developed for us. We required the monitoring solution be able to monitor IBM's DataPower appliances, which CA APM could not do right out of the box. We were able to work with CA to have a custom module developed that provided us all of our DataPower monitoring needs.

Implementation Team

Our implementation was accomplished by a mix of CA and PHI employees.

ROI

Our ROI has been high. It has allowed us to adjust applications to perform better, thus reducing our need to install high-end servers.

Other Solutions Considered

We did evaluate several other products. Solutions from BMC and Microsoft were evaluated but fell short of our total monitoring needs.

Other Advice

Keep on top of the amount of metrics that you are accumulating and make sure you have enough disk space to accommodate.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

Ravi SuvvariReal UserTOP 5POPULAR

Very valuable inputs regarding APM Dean; Thank you for sharing Ravi Suvvari

07 April 15
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