CA APM Review
The pro-active alerting works really well. Any AMBER/RED status alerts are checked instantly by our 24/7 support teams.


Valuable Features

  • Proactive alerting is one of the key elements of APM and works really well. The ability to detect problems before they become widespread high severity incidents is critical when you are managing production systems. All of our APM is visible to our global support operations centres, and each service is represented by a RAG summary alert button. Any AMBER/RED status alerts are checked instantly by our 24/7 support teams.
  • Ease of deployment
  • Product stability

Improvements to My Organization

APM is the tool used by all support areas to monitor Java application and infrastructure performance. We have standardised support for the services running on the Java platform into one tool.

Room for Improvement

Dynamic instrumentation, at the moment, I think it is a bit clunky to use and it should be available outside the transaction tracer. It can only be enabled during a transaction trace session. Ideally it would be nicer if this could be done via the Investigator view, and the available options are shown with a right click. That way they could be done without having to invoke a transaction trace session.

Use of Solution

I've used it since 2004.

Deployment Issues

No issues encountered.

Stability Issues

No issues, it's one of the main strengths of the product.

Scalability Issues

No issues, the product has evolved to increase scalability on existing infrastructure which is very good.

Customer Service and Technical Support

Customer Service:

Excellent, really top quality always.

Technical Support:

Same as customer service, top quality.

Previous Solutions

No, but we have retired similar solutions in favour of APM, e.g. Tivoli.

Initial Setup

Straightforward, but we had professional services from the vendor to guide us as well.

Implementation Team

Combined, and the vendor team was top quality.

ROI

It's not easy to quantify as the product is used to prevent mission critical services from going down. We can’t really put a figure on it.

Pricing, Setup Cost and Licensing

Two full time employees are needed to manage the whole operation, which covers all production environments and two test environments.

Other Solutions Considered

Not before, but we have evaluated others since, such as AppDynamics, Optier, Dynatrace and others.

Other Advice

  • Stay close to the vendor guidelines at all time
  • Don’t customise it too much
  • Always patch
  • Join the user community
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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2 Comments

Ravi SuvvariReal UserTOP 5POPULAR

Very valuable inputs regarding APM ; Thank you for sharing Ravi Suvvari

07 April 15
it_user225678Real UserPOPULAR

This has been a stable tool after Spectrum and Service desk from C.A. I am very much impressed.

20 April 15
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