CA APM Review
The transaction recording feature is valuable in understanding the paths our critical business transactions take within our IT environment.


Benefits

The CA Introscope dashboard of applications is the view our operations team uses to quickly identify any issues within the application space especially during peak trading season like Christmas/Easter. It is extensively used for quicker root cause analysis within the application area.

Introscope along with CA CEM and ADA is expected to further decrease the time taken for root cause analysis for critical customer facing incidents and also to identify bottlenecks before they impact our customers.

Valuable Features

CA CEM's customer transaction view is valuable because it gives an insight into how our customers networks are performing. The ADA helps in isolating any response time issues on the network and hence, aid in root cause analysis (but we are yet to realise the benefit of it in production). Also, the transaction recording feature is valuable in understanding the paths our critical business transactions take within our IT environment.

Room for Improvement

The APM tools themselves work well within their respective silo's, but they need to work better in an integrated manner to give the end to end view of any business service.

Use of Solution

One to three years.

Stability Issues

CA Introscope has performance and data collection issues.

Scalability Issues

CA Introscope has had performance issues due to large number of metrics collected though it was scaled accordingly.

Customer Service and Technical Support

Customer Service:

Good.

Technical Support:

Average as they need more experts in APM technology.

Previous Solutions

For cloud monitoring, we had another tool and we had to switch because of the costs and features. Introscope has been running for a while.

Initial Setup

  • Too complex to get an integrated outcome
  • ADA/CEM is complicated as it requires an understanding of networks
  • CA Cloud monitoring is complex when creating customer journeys
  • Introscope is complex when presenting and grouping metrics for dashboards
  • The triage process is complex

Implementation Team

It was through a vendor team whose expertise was above average.

Other Solutions Considered

Yes we did.

Other Advice

  • You need strong architectural skills along with tool-set skills to implement such a tool
  • You need to focus on integration as without this, the value might not be as expected
  • Start it simple and then add more complex scenarios
  • Document and design the system according to requirements
  • It's easy to get carried away with all the features, so keep it simple to fit the business need
  • Make sure what metrics are required to be monitored is clearly defined. Do not just collect data for all the metrics
  • Make sure that RACI is clearly defined with various owners as this can easily slow down the implementation if it is not properly documented and agreed
  • There is a lot of external team dependencies, like the application team, support team, network team, architects, an service owners, so make sure that this is documented along with RACI and efforts agreed
  • A top down approach is always good, from the end users to actual technical metrics
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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7 Comments

it_user211983User

Thanx balaji for sharing this valuable info about APM

07 April 15
Ravi SuvvariReal UserTOP 5POPULAR

Very valuable inputs regarding CA APM Balaji ; Thank you for sharing -- Ravi Suvvari

07 April 15
Dieter KoppeConsultant

An easy to use tool. Very helpful to design business processes.

07 May 15
it_user305787Real User

Very good review, agree with everything mentioned here.

04 September 15
Randall HindsReal UserELITE SQUADTOP 5

Yes, indeed - a very good review. We still use ADA in my team's work, and I would have been happy to stay with CEM. Fantastic conection/session level analysis of TCP packet flows.

Unfortunately, CA's APM licensing approach (at lesat prior to v10) was cumbersome and costly which added to the technical complexity described in this review. IF use of CEM was not tied to Introscope Agent license, we probably would have kept it. As it stands, we will keep ADA for a time and replace Introscope & CEM with Dyntrace APM. We may be able to replace ADA too with Dynatrace DCRUM and similar functions added in v12.3 - remains to be proven out though.

06 January 16
it_user130173User

One of the worst APM solutions

10 August 16
Randall HindsReal UserELITE SQUADTOP 5

Heh! Not my words, but .... Reviewer130173 is singing a song I know the tune to... ;-)

10 August 16
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