Broadcom DX Application Performance Management Review

Its alerting feature provides us with immediate notification of the resource that has gone down.

What is most valuable?

The system monitoring is one area that we like. Transaction tracer is another area that has worked well. The platform monitoring features is great, as APM integrates very well with some of the application server performance monitoring interfaces.

How has it helped my organization?

The alerting part – if the system goes down we get an immediate notification that a resource has gone down, so it reduces the impact on the business.

What needs improvement?

The end-to-end monitoring is not good. For example, a user reports a slowness issue, but we don’t have an option in the pool to find out which layer is causing the problem. The system doesn’t break down the application performance to show you what’s happening and where.

For how long have I used the solution?

I've been using it for over three years.

What was my experience with deployment of the solution?

It is a long process. Use-case monitoring - you have to know the application in and out to make it work. Other tools allow you to create the profile and configure it later. With APM, we don’t have anything like that. Configuring the use-cases monitoring is a long, time-consuming activity, and not a user-friendly one. It requires expertise and knowledge of the applications, and CA APM.

What do I think about the stability of the solution?

Outages with the solution are very frequent nowadays actually. We see the APM solution going down two to three times a day. And it’s a long troubleshooting cycle, as the CA APM system seems to add a lot of performance overhead.

What do I think about the scalability of the solution?

We haven't scaled it yet.

How are customer service and technical support?

Customer Service:

It’s OK. They respond and acknowledge customer requests.

Technical Support:

We are not happy about it, because we have had more than five or six tickets open for some months.

Which solution did I use previously and why did I switch?

Previously, we worked with Dynatrace and AppDynamics. We changed because our organization decided to go with the enterprise licensing options that CA offers.

How was the initial setup?

It was neither straightforward nor complex, but with some effort we were able to get it right. The application configuration for system monitoring is a good feature. It integrates well with application servers, but the application use-cases and monitoring was time-consuming.

What about the implementation team?

We implemented internally, partnered with a vendor team. The vendor team were good but they had to depend on CA service tickets to complete the installation. This is because they don’t have clear guidelines to configure some of the solution’s features; for example the installation guide for URI monitoring feature doesn’t cover all the use-cases, and the partner had to raise tickets with CA for assistance so there was an impact on time.

What's my experience with pricing, setup cost, and licensing?

I think pricing is good, actually. That’s what made our organization choose this solution. We didn’t face many challenges with the licensing because of our enterprise agreement.

Which other solutions did I evaluate?

  • AppDynamics
  • DynaTrace

What other advice do I have?

For traditional technologies it’s the right tool, but for the latest technologies it might not be the right solution. I would tell them to consider all their options before deciding on CA APM, because the configuration, installation, and maintenance are time-consuming tasks. There seem to be a number of technology & support challenges with this tool.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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