CA APM Review

Reduced application downtime and the Root Cause Analysis has saved us time and effort


How has it helped my organization?

It reduces the downtime of applications, and has, in fact, minimized it to approximately 5 percent, and possibly even less than that.

What is most valuable?

  1. Root Cause Analysis. For example, I have an application in my environment and it suddenly it goes down. I then need to find out which team to consult and whose fault it is: coding, database, network, or something else. No one is ready to accept that it is their fault, leading to the blame game. As a result, it takes me a lot of time to identify the right person, assuming I can find the right team. Then, identifying the root cause of the issue and resolving it will take more time, leading to loss of business. CA APM, however, easily updates the exact location of the error, which not only saves time but effort as well.
  2. CA APM not only does root cause analysis, but it is smart enough to proactively identify an issue that could happen and advise me to do something to prevent it.
  3. Over time there have been positive changes. For example, it now has automatic investigation, through the use of AI. CA APM has the advantage that we can create plug-ins. We can do whatever we want to do. It's like a Linux machine. Whatever you want to do you can, by scripting. That kind of customization is not available in Dynatrace or AppDynamics.

What needs improvement?

Automatic report generation needs work.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How is customer service and technical support?

Customer Service:

9/10

Technical Support:

9/10

Which solutions did we use previously?

I used logs to study applications' behaviour, but that requires a separate team to properly handle it. There was dependency on their workflow. Now, we don't require a separate team. Additionally, the CIO can see the reports on his mobile.

How was the initial setup?

The initial setup requires some understanding of your applications. For example, you need to know how much response time is fair for a function in that program or the response time of a given page or the application overall.

What about the implementation team?

Implementation should be done by an expert as an average implementer would only be able to provide 60 to 80 percent usage of the tool.

What was our ROI?

It varies depending on the environment.

What other advice do I have?

You should only use a preferred partner of CA.

Over the couple of years, since I first reviewed the product here, my rating of it hasn't changed. I still rate it at eight out of ten. I rated it eight because it is a good CEM experience but there is room for improvement with CA APM. It is it's quite tricky to implement because you need to have traffic monitoring, etc. in place.

I have been using Dynatrace for the last nine months or so and I would rate it at nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
1 Comment
Manish A. ParikhReal User

Also, needs improvements on out of the box dashboards. Need more canned dashboards that are in a template form ready to drag and drop.

v10 has shown great improvements and future potential of better things to come.

Keep up the good work CA

02 November 15
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