CA APM Review

The dashboard allows us to create customizable views that give us the overall status of network health. However, I want more customizable features that require less back-end configuration.


Valuable Features

The most valuable features are:

  • It's simple to use,
  • The interface is a light engine,
  • It uses almost no Java, which for us is excellent.

Improvements to My Organization

It's provided us with consolidated reports and a monitoring dashboard. With the monitoring dashboard, it’s easy to monitor things all in one place.

Also, it's helped us greatly that the dashboard allows us to create very customizable views that give us the information we need to determine the overall status of network health.

Room for Improvement

I'd like more what-you-see-is-what-you-get functionalities. That is, I want more customizable features that require less back-end configuration.

Deployment Issues

Once we moved past the basic setup and customized it for our needs, there have been no issues with deployment.

Stability Issues

It’s very stable. It at least works to the specs. But we plan to push the solution more and, eventually, find out more about it.

Scalability Issues

It’s scalable, but not right out of the box, even though we were told it was designed to be out-of-the-box scalable.

Customer Service and Technical Support

The support is superb. They have the technical knowledge, but you just have to get to the right person. They are very quick to respond and follow up as promised.

Previous Solutions

It was a management decision five years ago as they wanted to work with CA. It was because we wanted to keep our IT management software under one umbrella. This was a high-level decision.

Initial Setup

The basic steps are straightforward, but there is probably more documentation for customized set-ups that they should provide. We needed support, so, yes, the basic setup was straightforward, but not in customizing it.

Other Solutions Considered

It was a management decision 5 years ago as they wanted to work with CA.

Other Advice

Research the logistics of the implementation specific to your needs. See how other customers are using it, so go to them and find out about implementation and see how it works in real life.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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