CA APM Review

We can monitor several application in the same manner and same site. The historical metrics management needs improvement.


What is most valuable?

  • Historical metrics
  • Transaction tracer
  • Dashboards

How has it helped my organization?

We can monitor several application in the same manner and same site.

What needs improvement?

  • Presentation
  • Integrations
  • Historical metrics management

For how long have I used the solution?

We've been using it for nine years.

What was my experience with deployment of the solution?

We sometimes have issues with deployment.

What do I think about the stability of the solution?

We sometimes have issues with stability,

What do I think about the scalability of the solution?

We sometimes have issues depending on how many agents are involved.

How are customer service and technical support?

Customer Service:

7/10

Technical Support:

6/10

Which solution did I use previously and why did I switch?

There was no previous solution in place.

How was the initial setup?

Initial setup is easy, but after that it needs a very complex tuning that is easier in other tools.

What about the implementation team?

We used both a vendor team and our in-house team. The level of expertise was very nice, but it was lower during the first implementation without CA's involvement.

What's my experience with pricing, setup cost, and licensing?

It is similar in pricing to its competitors.

Which other solutions did I evaluate?

  • Dynatrace
  • AppDynamics

What other advice do I have?

Take a nice view of the metrics you are getting, and specifically instrument only all the methods you need.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're partners.
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author avatarTechnical Specialist at a tech services company with 10,001+ employees
Consultant

this one is very good features in terms of to provide historical errors/warnings to application team.