CA APM Review

We can monitor several application in the same manner and same site. The historical metrics management needs improvement.


Valuable Features

  • Historical metrics
  • Transaction tracer
  • Dashboards

Improvements to My Organization

We can monitor several application in the same manner and same site.

Room for Improvement

  • Presentation
  • Integrations
  • Historical metrics management

Use of Solution

We've been using it for nine years.

Deployment Issues

We sometimes have issues with deployment.

Stability Issues

We sometimes have issues with stability,

Scalability Issues

We sometimes have issues depending on how many agents are involved.

Customer Service and Technical Support

Customer Service:

7/10

Technical Support:

6/10

Previous Solutions

There was no previous solution in place.

Initial Setup

Initial setup is easy, but after that it needs a very complex tuning that is easier in other tools.

Implementation Team

We used both a vendor team and our in-house team. The level of expertise was very nice, but it was lower during the first implementation without CA's involvement.

Pricing, Setup Cost and Licensing

It is similar in pricing to its competitors.

Other Solutions Considered

  • Dynatrace
  • AppDynamics

Other Advice

Take a nice view of the metrics you are getting, and specifically instrument only all the methods you need.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're partners.
1 visitor found this review helpful
1 Comment
Technical Specialist at a tech services company with 10,001+ employeesReal User

this one is very good features in terms of to provide historical errors/warnings to application team.

14 March 16
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