CA APM Review

It gives us insight into the application performance so we can proactively take actions before the customer calls to report an issue.


What is most valuable?

The most valuable feature of APM is gaining insight into the application performance so we can proactively take actions before the customer calls to report an issue.

How has it helped my organization?

We have used CEM to get insights into what the user is actually experiencing.

What needs improvement?

There needs to be more ability to report on the performance of the applications, so you could easily have a report run and give you all your performance stats for an application at the end of the month, or week, or after a release. This currently is not easily done, and you can’t schedule it.

What was my experience with deployment of the solution?

In the beginning, there were issues operationalizing CA APM to work with our company. I wasn't involved at the time, though.

What do I think about the stability of the solution?

We have encountered issues with stability when best practices were not followed. It became more stable after using best practices.

What do I think about the scalability of the solution?

We haven't had issues scaling it.

How are customer service and technical support?

Customer Service:

I'd rate customer service an 8 out of 10.

Technical Support:

Technical support is an 8 out of 10.

Which solution did I use previously and why did I switch?

I was not working in APM when we brought it in, so I don’t know for sure if it replaced anything.

How was the initial setup?

I wasn't involved in the setup.

What about the implementation team?

It was implemented with a vendor team.

What's my experience with pricing, setup cost, and licensing?

We have an ELA with CA APM and it is very competitive with their competitors from that perspective.

Which other solutions did I evaluate?

Our company did evaluate another option, but I was not involved at that time.

What other advice do I have?

Make sure to test as many application types as you can in your POC phase so you can work out issues early in your implementation. Also, make sure load tests are included in that testing.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
Guest