CA APM Review

We can see the frontend, backend, middleware transactions, and URLs all in a single dashboard.​


What is most valuable?

It gives us a 360 degree view of application performance. We can see the frontend, backend, middleware transactions, and URLs all in a single dashboard.

How has it helped my organization?

I have personally audited the number of incidents opened for the Application Support Team before I implemented CA APM for one of my clients. The incidences raised by end users for application performance-related issues decreased from 1700 per quarter to 250 per quarter. CA APM/Wily was proactive in its monitoring.

What needs improvement?

It needs better documentation to help make the implementation easier.

For how long have I used the solution?

We've been using it for five years.

What was my experience with deployment of the solution?

The issues during deployment were with the documentation. Documentation needs to be improved.

What do I think about the stability of the solution?

It is the most stable tool I have ever used. We've had no issues with instability.

What do I think about the scalability of the solution?

We didn't have any issues scaling it to our needs.

How are customer service and technical support?

I rate technical support a 9 out of 10.

Which solution did I use previously and why did I switch?

There was no solution in place previously.

How was the initial setup?

The initial setup was a little tricky, and not too easy.

What about the implementation team?

We're implementation partners.

Which other solutions did I evaluate?

We also looked into Aternity.

What other advice do I have?

You should just go for it.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're an implementation partner.
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