CA APM Review

If something goes wrong, it plays the primary role in helping us perform root-cause analysis.


Valuable Features

The most valuable features for us are the visibility it provides, increased production, Command Center, and WebView.

Improvements to My Organization

As our production increases, we have visibility of everything that's going on, especially since we run a lot of applications and we're able to monitor all of them. If something goes wrong, CA APM plays the primary role in helping us perform root-cause analysis.

Room for Improvement

I have a hard time upgrading CA APM. When I upgrade from one version to another, everything must be done manually. If CA either had or let user create a tool to help with the upgrades, that would be a great improvement, specifically with something like a net command or automatic update.

Use of Solution

We've been using it for almost 5 years.

Deployment Issues

We've had no issues with deployment. It's the upgrades that are the issue.

Stability Issues

It's a stable product. We've had no issues with instability.

Scalability Issues

It needs to scale according to the CS support set and we can scale it as our needs require.

Customer Service and Technical Support

CA support is a little bit slow. I usually check with the CA community first before opening any support ticket. It takes a long time because support is based in Plano, TX, and the time zone difference causes a delay in them providing us a response that I can implement the next day.

Initial Setup

Doing an upgrade is very complex, but afterwards the product operates in a very straightforward manner.

Other Advice

It'll build your confidence in your application server or whatever application you're monitoring.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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