CA APM Review

Dashboards that can be tailored to specific roles/users.


Valuable Features

  • The detail it provides, allowing teams to perform root cause analysis effectively
  • The proactive monitoring and automated alerting
  • Dashboards tailored to specific roles/users
  • The ability to integrate, allowing for more of a complete picture

Improvements to My Organization

MTTR has greatly improved. Teams are now better focused on the cause of application performance issues, much earlier into any event. Additionally, development teams now leverage the data gathered in lower environments to ensure that a better quality product reaches production.

Room for Improvement

I think CA is on the right track. They’ve listened to their customers. They are working on making the product so that the data is more effective, the interface is more intuitive, allowing users to use the product successfully with less need for training or for monitoring teams to be experts in their applications. Work is also underway to improve the tasks of administration and deploying/maintaining agents.

Use of Solution

I've used it for four and a half years.

Stability Issues

My experience with stability issues have been mostly “self-inflicted”; poor configuration, insufficient hardware etc.

Scalability Issues

Only in instances where recommended limits regarding agents/metrics were exceeded.

Customer Service and Technical Support

8/10

Previous Solutions

No other solution has been used.

Initial Setup

A mixture of both. The installations are pretty straightforward. Determining sizing, agents, agent configuration, upgrading, migrations, etc. can be more complicated.

Pricing, Setup Cost and Licensing

Determine what needs to instrument/monitored based on priority, then work with your sales contact to determine options.

Other Solutions Considered

The product was being utilized when I was first exposed to it.

Other Advice

Understanding your needs, and having a thorough plan and buy-in from stakeholders is essential. Additionally, utilize your CA partner, their knowledge and experience will fast-track being able to leverage your APM solution.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are a CA Partner.
Free Trial

No credit card required. It's easy and free for 30 days.

Add a Comment
Guest

Sign Up with Email