- The detail it provides, allowing teams to perform root cause analysis effectively
- The proactive monitoring and automated alerting
- Dashboards tailored to specific roles/users
- The ability to integrate, allowing for more of a complete picture
MTTR has greatly improved. Teams are now better focused on the cause of application performance issues, much earlier into any event. Additionally, development teams now leverage the data gathered in lower environments to ensure that a better quality product reaches production.
I think CA is on the right track. They’ve listened to their customers. They are working on making the product so that the data is more effective, the interface is more intuitive, allowing users to use the product successfully with less need for training or for monitoring teams to be experts in their applications. Work is also underway to improve the tasks of administration and deploying/maintaining agents.
I've used it for four and a half years.
My experience with stability issues have been mostly “self-inflicted”; poor configuration, insufficient hardware etc.
Only in instances where recommended limits regarding agents/metrics were exceeded.
No other solution has been used.
A mixture of both. The installations are pretty straightforward. Determining sizing, agents, agent configuration, upgrading, migrations, etc. can be more complicated.
Determine what needs to instrument/monitored based on priority, then work with your sales contact to determine options.
The product was being utilized when I was first exposed to it.
Understanding your needs, and having a thorough plan and buy-in from stakeholders is essential. Additionally, utilize your CA partner, their knowledge and experience will fast-track being able to leverage your APM solution.