CA APM Review

Dashboards that can be tailored to specific roles/users.


What is most valuable?

  • The detail it provides, allowing teams to perform root cause analysis effectively
  • The proactive monitoring and automated alerting
  • Dashboards tailored to specific roles/users
  • The ability to integrate, allowing for more of a complete picture

How has it helped my organization?

MTTR has greatly improved. Teams are now better focused on the cause of application performance issues, much earlier into any event. Additionally, development teams now leverage the data gathered in lower environments to ensure that a better quality product reaches production.

What needs improvement?

I think CA is on the right track. They’ve listened to their customers. They are working on making the product so that the data is more effective, the interface is more intuitive, allowing users to use the product successfully with less need for training or for monitoring teams to be experts in their applications. Work is also underway to improve the tasks of administration and deploying/maintaining agents.

For how long have I used the solution?

I've used it for four and a half years.

What do I think about the stability of the solution?

My experience with stability issues have been mostly “self-inflicted”; poor configuration, insufficient hardware etc.

What do I think about the scalability of the solution?

Only in instances where recommended limits regarding agents/metrics were exceeded.

How are customer service and technical support?

8/10

Which solution did I use previously and why did I switch?

No other solution has been used.

How was the initial setup?

A mixture of both. The installations are pretty straightforward. Determining sizing, agents, agent configuration, upgrading, migrations, etc. can be more complicated.

What's my experience with pricing, setup cost, and licensing?

Determine what needs to instrument/monitored based on priority, then work with your sales contact to determine options.

Which other solutions did I evaluate?

The product was being utilized when I was first exposed to it.

What other advice do I have?

Understanding your needs, and having a thorough plan and buy-in from stakeholders is essential. Additionally, utilize your CA partner, their knowledge and experience will fast-track being able to leverage your APM solution.


Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are a CA Partner.

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