CA APM Review

The feature we've found most valuable in our daily use of it is the deep-dive analysis of Java-class transactions performance. Many of the GUIs are quite clunky and dated.


Valuable Features

The feature we've found most valuable in our daily use of it is the deep-dive analysis of Java-class transactions performance.

Improvements to My Organization

It's important that our managers are able to measure the SLAs of our applications. They're able to do that with APM as it provides both real-time and historical performance data so that adjustments can be made accordingly.

Room for Improvement

The biggest area of improvement of APM is with the GUIs. Many of them are quite clunky and dated. For example, there is the thin client which doesn’t have all functionality, and then there's the thick client which has three different modes -- investigator window, management module window, and console window.

Use of Solution

I've used it for 18 months.

Deployment Issues

We've had no issues with deployment.

Stability Issues

We have had issues with APM's stability, but it is sometimes hard to tell if this is due to our virtual infrastructure or in the product itself.

Scalability Issues

We have had some issues with historical metric limits as the agents get load balanced between collectors.

Customer Service and Technical Support

In our experience, technical support has been excellent. They have very good turnaround time and very good technical knowledge.

Previous Solutions

The company has used a different solution previously, but I haven’t personally.

Initial Setup

The initial setup is complex. It’s a large suite of products that need to fit into a large, complex organization.

Pricing, Setup Cost and Licensing

This is not something I deal with, but off-hand comments seem to indicate that it is more expensive than expected.

Other Solutions Considered

Dynatrace and a few others were looked at by my team. I wasn’t involved in the evaluation, however.

Other Advice

Keep the deployed agents up to date in a large organization. You’ll need mature automation and configuration processes and techniques.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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