CA APM Review

The feature we've found most valuable in our daily use of it is the deep-dive analysis of Java-class transactions performance. Many of the GUIs are quite clunky and dated.


What is most valuable?

The feature we've found most valuable in our daily use of it is the deep-dive analysis of Java-class transactions performance.

How has it helped my organization?

It's important that our managers are able to measure the SLAs of our applications. They're able to do that with APM as it provides both real-time and historical performance data so that adjustments can be made accordingly.

What needs improvement?

The biggest area of improvement of APM is with the GUIs. Many of them are quite clunky and dated. For example, there is the thin client which doesn’t have all functionality, and then there's the thick client which has three different modes -- investigator window, management module window, and console window.

For how long have I used the solution?

I've used it for 18 months.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

We have had issues with APM's stability, but it is sometimes hard to tell if this is due to our virtual infrastructure or in the product itself.

What do I think about the scalability of the solution?

We have had some issues with historical metric limits as the agents get load balanced between collectors.

How are customer service and technical support?

In our experience, technical support has been excellent. They have very good turnaround time and very good technical knowledge.

Which solution did I use previously and why did I switch?

The company has used a different solution previously, but I haven’t personally.

How was the initial setup?

The initial setup is complex. It’s a large suite of products that need to fit into a large, complex organization.

What's my experience with pricing, setup cost, and licensing?

This is not something I deal with, but off-hand comments seem to indicate that it is more expensive than expected.

Which other solutions did I evaluate?

Dynatrace and a few others were looked at by my team. I wasn’t involved in the evaluation, however.

What other advice do I have?

Keep the deployed agents up to date in a large organization. You’ll need mature automation and configuration processes and techniques.


Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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