CA APM Review

We appreciate the integration with service tools like SOI.


Valuable Features

Most important is transaction traces, and we appreciate the integration with service tools like SOI, the ease of creating Dashboards and in the new version the team center.

Improvements to My Organization

The mean time to resolve has reduced dramatically since we started using CA APM Introscope. We found it very important for our DevOps strategy for resolving issues and for pre production tests.

Room for Improvement

Standalone workstation interface is most of the time slow. The licensing model and the prices are above the average.

Use of Solution

3 years.

Deployment Issues

Yes, as any implementation of this level we found issues, but nothing worth it and the support has been as expected.

Stability Issues

At first we had some, but we had months running this solution without interruptions. As far as the scalability, it's an important factor.

Scalability Issues

This tool is scalable as expected, we had to make some fixes to metrics explosion, and afterwords we needed to add a couple of enterprise managers.

Customer Service and Technical Support

Customer Service:

Above average. We always get answer in less than 15 minutes, and the personnel are very kind as well.

Technical Support:

Very proactive and with noted knowledge about the specific topics. It is 24/7 with people all around the world.

Previous Solutions

We have New Relic as well for a specific monitoring need.

Initial Setup

It is very complex indeed, but we always had support.

Implementation Team

In-house.

Pricing, Setup Cost and Licensing

The price is high and the licensing is restrictive.

Other Solutions Considered

Yes, IBM and New Relic.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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