CA APM Review

Valuable features include: In-depth functionality, standard available reports and the dashboard.

Improvements to My Organization

It’s used internally to help us get a grip of our infrastructure environment, including datacenters, network, applications, voice solutions etc. and to help serve over 10,000 customers utilizing the CA framework.

Valuable Features

In-depth functionality, standard available reports and the dashboard.

Standard available reports provide us with an automatic insight into the top ten situations to watch. It would have been extremely difficult to program such a report ourselves, and to my knowledge no other competitor can match this functionality.

Dashboards are easy customizable and vary per persona, thus showing different kind/levels of information.

Room for Improvement

User interface - CA is moving towards HTML5, but still a lot is Java, old fashioned, non-customizable and not user friendly. It’s look and feel is still too technical.

Stability Issues

No issues if you make sure you align the underlying infrastructure with the capacity needed.

Scalability Issues

It’s very scalable.

Customer Service and Technical Support

Customer Service:


Technical Support:


Previous Solutions

We have had numerous solutions. We are in a process of moving over towards the CA framework.

Initial Setup

Complex, deep functionality matching with business requirements and design of platform.

Implementation Team

We implemented it in-house with the support of CA.

Pricing, Setup Cost and Licensing

Depends on the size of the product you need.

Other Solutions Considered

We evaluated many other vendors. We considered AppDynamics APM.

Other Advice

Plan before you act. Do not fall in the pitfall that you have extensive user requirements and try to implement this at once in the tooling. Start small and simple and gradually expand.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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