CA APM Review

We use it to find the root cause visually. Improvements to the visual aspects of reporting and faster analysis would help.


What is most valuable?

For APM, the most valuable solution is being able to do a root cause analysis quickly, and find the root cause visually so that we don't have to hunt around for the actual cause of the problem.

How has it helped my organization?

Our organization has over 21,000 agents running. Being able to monitor all those agents at the same time, with the ability to be alerted when thresholds are exceeded. We can know when we are having problems without having dedicated people to watch monitoring screens all the time.

What needs improvement?

I would like the ability to see a full end-to-end path of a transaction. I know the next version will be getting closer to that. I’d also like to see it get to the root cause of the issue faster.

Some of the visual aspects of the current version and reporting need to be improved. I know that you are fixing all this. It's a little harder to do some of this because I know so many of the things that are coming up.

What do I think about the stability of the solution?

Stability is pretty good. They are improving it with every version. I'm hoping that when the latest version is out, we will have a really stable environment that we can rely on 100%.

What do I think about the scalability of the solution?

It is very scalable. As I said before, we're running more than 21,000 agents in all of our development operations. We feel that it could scale very well by just adding more servers and enterprise managers.

How is customer service and technical support?

Technical support is very responsive. They will work with us to solve any of the issues that we are encountering.

How was the initial setup?

I'm the administrator for our environment, so I do all the installations for our environment and also set it up. The setup is fairly straightforward. There is some complexity to understanding some of the tuning mechanisms that you can do to it. But that's with any enterprise-level software.

What other advice do I have?

You definitely need to understand the size of your environment. Try to get a plan together before you start implementing it. It is a big help because then it goes a lot smoother.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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