The most valuable features I believe would actually be two things I would go into: The insight it gives into the applications that it's actually applied to, and the flexibility to do many things with those metrics, and also feed your own metrics from external sources.
Improvements to My Organization:
In many organizations I've seen this product working in, Sev1s have been reduced quite a bit. One particular organization, within the first 12 months, reduced their sev1s by 90% just by introducing this product. They had previously been using a competing product, so it really speaks to the value provided by this one that they weren't getting out of the other products they were using.
Suddenly, we were able to evaluate based off how code was being traced. In one incident, it saved us 18 hours in finding the actual problem in the logic for that application once we had a problem.
Room for Improvement:
I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product.
Also, scaling it, the data nodes writing automatically would be a very nice feature.
Use of Solution:
I have been using it, through multiple namings, for roughly eight years now.
We have had large environments, many millions of metrics feeding in, and never have we had to dedicate a single resource to maintaining it.
Actually coming in once in a while for maintenance, we do have to put some work into it once in a while, but there is nothing to the magnitude of having to have somebody dedicated to it.
It is scalable. We can keep adding collectors that store the data, as needed. We haven't had any issues with that so far.
Technical support has always been very happy to help us. They offer a community, which is often very helpful, where one can go to find their own answers if they'd like.
We already had a competing solution. We weren't getting the value we needed out of it. We were still having problems. We couldn't find the actual root cause very easily with that solution, so we started evaluating others.
We looked at many others and this seemed to be the best fit for our organization.
Really, the most important criteria when selecting a vendor is value for dollar. As any business, we're looking for values and it's not just, "Is it better?" But, "Is it better enough to be worth the cost?" Or, if it's cheaper, that's also great.
The initial setup is actually pretty straightforward. The install is very easy. I don't think one would even need a document for it. It's pretty straightforward and the questions it's asking are kind of self-explanatory.
My rating just reflects some of the features we'd like to see. I don't think I'd ever give anybody a perfect rating. There's always room for improvement, but my rating is definitely higher than any other competing products that I've used, against it.
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