CA APM Review

The solution gives us the flexibility to create metrics and measure whatever we need.


What is most valuable?

The solution gives us the flexibility to create new metrics and measure whatever we need. It makes it possible to monitor the full range of applications from the most complex to the most simple ones.

How has it helped my organization?

When the SAP requests start to become slow, I can proactively warn our internal customers to stay alert for any impact.

What needs improvement?

The customer experience management can be improved by making it possible to track down the user actions on a single page. I would like the tool to give me the exact path taken by my customer on my website, making it easy to understand his needs and the context of any problem that occurred during his visit. Then I wouldn’t need to ask him to run the same scenario again.

For how long have I used the solution?

We have had this solution for three years.

What do I think about the stability of the solution?

We have not had any issues with stability.

What do I think about the scalability of the solution?

We have not had any issues with scalability.

How is customer service and technical support?

Technical support has been great.

How was the initial setup?

I was involved in the installation and it was complex. Every APM environment takes time to make it trustworthy enough to create useful alarms and metrics.

What other advice do I have?

Decide what you want to monitor. Improve the DevOps culture in your company. You need to know your applications before monitoring them.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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