CA APM Review

Provides a centralized point to start studying a problem.


What is most valuable?

  • Real-time information
  • Historical info
  • Smart instrumentation
  • Customizable

How has it helped my organization?

  • Centralized point to start studying a problem
  • Fast analyses
  • Getting quick solutions on most cases, but sadly, not for the hardest ones

What needs improvement?

  • User interface customizable components
  • Being able to establish relations with source code
  • Being able to add some custom add-ons, such as graphical add-ons and/or computes
  • 1.- To solve the lacks of nice graphical components i think that this area could be opened to parterns and community. If you develop some mechanism to add graphical
    components, with angular,etc, giving a template in some way that we can add your own html,css and javascript, community will generate his own widgets and share via marketplace, so they will improve your software and make it more visually appealing (same for java to workstation application). I attack some examples i have done to clarify objective.
  • 2.- javascripts can be done now and added to introscope but it will better if you can add it and appear as an option same as sum, max, etc. I mean now you can create a javascript and select the metrics affected by one regex, but it will be nice to have the option to make a calculator that simply adds itself to the options and be applied on metric grupings just like sum, etc. And also share with all ppl.
  • I will like to comment to you one more point. I think that introscope has to be more application focused, first question always is what applications are afectted/working,not servlets o jsp, so it will be nice that introscope has a mechanims to asociate a JSP, servlets, backend (DB schema), etc to 1 or more application or context, althoug it be manualy .

For how long have I used the solution?

We have been using this solution for about four years.

What do I think about the stability of the solution?

Sometimes the workstation hangs or becomes unresponsive. However, the web application works worse, is ugly, and we prefer to use the workstation.

What do I think about the scalability of the solution?

There were scalability issues. With a high amount of data, we found that there is some loss of information when asking for the CLW. We have an issue open on this and CA its working to solve it.

How is customer service and technical support?

I would give technical support a rating of 7/10. They gave us fast answers when we asked for information, but there were delays to get a solution, even when the issue was clearly a bug.

How was the initial setup?

The setup was easy. It was self-learning in my case.

What's my experience with pricing, setup cost, and licensing?

I don't deal with pricing or licensing, but I think it is a bit expensive. However, the product is really good.

What other advice do I have?

It is a very good product, but it has to fit their needs because it is mainly focused on JAVA/.NET applications, although it has agents for PHP and Node.js.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
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