CA APM Review

We monitor a lot of the performance via the application


What is our primary use case?

Mainly for the application performance, the Java agent, and metrics collection.

It has performed well so far. Operationally, there are occasionally bugs in the agent, so we have to patch those or get those upgraded.

How has it helped my organization?

We are able to easily and quickly find some of the problems with the applications and coding, and some of the performance problems. Then, we monitor a lot of the performance via the application, and learn via the dashboard about the health and performance of all the applications.

What is most valuable?

  • The tracing 
  • The Java metrics that it collects, and the ease of accessing these. 
  • The dashboards

What needs improvement?

There is a new capability, a bootstrap agent. I am excited about that. I have used another product that did a similar dataset. That helped with the agent upgrades, which are a major problem, because you only have a handful of clusters, but you have thousands of agents.

I have not seen it in operation yet, the bootstrap agent. We will be able to download the new version. Also, the ACC, we will be able to manage the agents remotely.

The interface is getting a little old, but the functionality is a major deal to me.

How is customer service and technical support?

When we run into so many bugs, we are not sure if it is something we are doing wrong, or if there is a bug in the product, we contact technical support, who are good. They respond pretty quickly, and are usually knowledgeable about the product and some of the problems. They are able to point us to knowledge-based article, which will allow us to try to resolve the problem.

Which solutions did we use previously?

No, not for the APM part.

How was the initial setup?

I came in later after the initial setup. We have done several upgrades since the initial installation. We did the setup for a new datacenter, and that was pretty straightforward. 

Which other solutions did I evaluate?

They did a feature comparison with some other products, but we are already a mainframe shop with CA products.

HPE, CA, and Dynatrace were on our shortlist. We chose CA because we already had a previous licensing agreement, and then the functionalities and the capabilities.

What other advice do I have?

CA APM does the best when I am looking at metrics and stuff. Some of the newer products are focused on data transaction tracing.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Add a Comment
Guest
Sign Up with Email