CA APM Review

Helps me understand the customer experience, reduces the time to solve problems


What is our primary use case?

I'm checking customer experience, how they experience our website and how they use the systems inside the company. Customer experience, outside and inside.

It performs okay.

How has it helped my organization?

It helps me know everything. When I know everything, like when there is a problem, I can find it very quickly. It reduces the time for solving problems in the website.

What is most valuable?

Seeing what the customer is doing on our website. This is important for us to understand that they use the website as we planned.

What needs improvement?

I would like to see intelligence, deep intelligence or deep analytics.

What do I think about the stability of the solution?

Great. No problem.

What do I think about the scalability of the solution?

Everything is okay. I have no problems.

How is customer service and technical support?

Their technical support is great.

Which solutions did we use previously?

I have always used CA APM.

Which other solutions did I evaluate?

Dynatrace and CA, these are the best vendors that we checked. They're at the top.

What other advice do I have?

The most important criteria when selecting a vendor are support and wide use of the product. Not that the product is there in one company or two companies, but worldwide. We want the company to invest money to improve it. So I'm looking for a product that is worldwide and used widely by customers.

I give it an eight out of 10 because it does not include all the features that I mentioned above, like intelligence.

Do a significant PoC, and in the PoC including something very difficult, not something light. See if in the most cases, the product is giving you the answers, and not just for the easy ones. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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