CA APM Review

There is no auto flow diagram, and the alert mechanism is not as good when compared to other tools.

What is our primary use case?

We are using CA APM for Layer 7 applications, like SQL, as well as application debugging.

What needs improvement?

Compared to other tools, it's not good. 

First, there is no auto flow diagram. Second, the alert mechanism is not as good when compared to other tools. Third, there are many different folders, such as front end, back end, and BB queries, but it's very critical to centralize all the business connections. Fourth, there is an issue relative to the build all view. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It's a very stable product.

What do I think about the scalability of the solution?

There aren't issues related to CA APM's scalability.

How is customer service and technical support?

Compared to other tools, the technical support is not good. Other tools give support in real time, whereas CA will only reply 48 hours after I log a call.

Which solutions did we use previously?

We have multiple solutions, like CA APM, and Pinpoint. 

How was the initial setup?

For implementation, it's just straightforward. There is no challenge to correlation, continuation or estimation, and there is no complexity in our environment.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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