CA Clarity PPM Review

We upgraded from a previous version, and the reporting feature has made that aspect of our work easier. I'd like to see, however, an improved user interface.


What is most valuable?

I like using the on-demand feature as it requires a lot less maintenance for me. Once you understand the product, it’s easy to use. It's initially challenging, but it does what it’s supposed to do. At this point, we can't ask for much more.

How has it helped my organization?

We upgraded from a previous version, and the reporting feature has made that aspect of our work easier. Other than that, I wouldn't say that it's changed the organization too much.

What needs improvement?

I think the user interface could be more user friendly. For people who don't use it as part of their daily routine, it can be challenging at first. You get used to it, but it could definitely use some improvement.

For how long have I used the solution?

I've used it for eight years.

What do I think about the stability of the solution?

The system is extremely stable.

What do I think about the scalability of the solution?

It has adapted well over time and handled everything we have thrown at it.

How are customer service and technical support?

The support is excellent and very easy to work with. They are responsive, very nice to talk with; we have a long-term relationship.

Which solution did I use previously and why did I switch?

Our previous version needed updating. There’s nothing more to say, we simply needed to update.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

I implemented it myself and it was very easy.

What other advice do I have?

Take the time to understand your desired outcome. You get so involved with what you want, but be sure to have a roadmap and game plan with using PPM.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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