What is most valuable?
Resource management is probably one of the most widely used features of this product and it is what we are using now.
One of the other features that we have started to step into but haven't really done yet, is portfolio management. It is a direction that we are heading in order to leverage it more deeply.
We mainly use resource management for resource forecasting which basically helps us to manage our resource capacity. In this way, we can understand our availability overallocation and that is really where we are using this tool most in our company. We definitely want to broaden our use of the features of this product.
The main benefits of using this tool as a service platform are leveraging CA to handle availability and stability of the platform. Also, they carry the load in terms of execution of any product upgrades. We need to be ready for the upgrade and help test the upgrade, but they keep us on the upgrade path. These are some of the primary advantages.
How has it helped my organization?
The organization is not benefiting as much as we would like it to. That is not necessarily a tool shortcoming but an adoption shortcoming. Basically, we need to shift and mature some of our business processes to leverage the tool's capability more. We are having some challenges for people in our organization to adopt this tool. The reason being that people get grounded in a comfort zone as to how they do things today or how they handle things outside of a tool. It could be inertia or people are just comfortable doing things the way they are doing them now, so change is hard.
In terms of projects, this solution has helped us to have one place where project statuses are kept. We have done some work with the standard status report format, so that helps in terms of everybody being familiar with how things are going to be reported. For timekeeping standards, we have one tool and do things one way.
A direction we are heading in, as we are not using the tool, is to do portfolio management or even to do some of our strategic planning; that is the direction we want to head in next.
What needs improvement?
Some of the things I was planning to look into while I was at a recent CA conference is how other people would implement features like portfolio management, resource capacity planning, financial management. That is what I went to learn more about.
There is some room for improvement in the UI. Some of the folks that use the tool, sometimes they feel it is cumbersome navigating around it.
What do I think about the stability of the solution?
We don't have any major issues with the stability of the product.
What do I think about the scalability of the solution?
I am not aware of us having any scalability issues. As a matter of fact, I don't think our user base would be considered huge compared to other CA clients. We have around 2500 users, so it is not huge.
How is customer service and technical support?
I haven't personally used technical support.
Which solutions did we use previously?
PPM being an industry, CA PPM is an industry-leading product and we certainly keep utilizing it. We don't have a compelling reason or business case to move away from it. In fact, we want to invest in it.
How was the initial setup?
I was not involved in the initial setup. It happened before I joined the company.
What other advice do I have?
Think about your business processes along with the tool’s capability. The tool has a lot of capability but you need to make sure your business processes are aligned to leverage that capability in order to maximize it.
The problem is leveraging the organization; it is hard to get people to adopt it. We need to shift some business processes so we can leverage it more. We have partnered with CA and they are doing what they need to do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 21 2016