CA Clarity PPM Review

Tracks time related to resource management. Technical support response time could be improved.

What is most valuable?

The most valuable features are the ability to manage projects, statuses, various queued tasks of the project; and time tracking related to resource management.

How has it helped my organization?

It definitely gives us a way to group and manage our projects across the entire organization, as well as track time of resources so we can use that within our capitalization efforts.

We're actually trying to evolve our portfolio management practice within the tool, but from a project perspective, it's done well. I guess we're still trying to see how we can maximize and use it across the portfolio.

What needs improvement?

We are not with the current release, and I do not think that there is anything really glaringly wrong about it. Some of the issues we've had as far as project integration issues, for example, are probably addressed in the current version.

What do I think about the stability of the solution?

It's pretty stable. We haven't had any significant outages, no crazy bugs. The version we're running is probably about three releases from the current version, so we like to make sure it's a stable version before we upgrade. We will probably upgrade to 14.4, the current version soon, but right now it's pretty stable.

What do I think about the scalability of the solution?

It's really scalable.

How is customer service and technical support?

Personally, I haven't used technical support. We have a technical lead who does most of our technical work and deals with CA’s technical support. I think he's been pretty happy.

Personally, I think there are some things that could be a little better, particularly regarding response times. Over time, I think, they have showed improvement. There hasn’t been anything glaring that would make me say their support is terrible.

How was the initial setup?

It's been set up for over 10 years now. It's evolved from there, but I think the initial setup was over 10 years ago.

What other advice do I have?

Make sure the organization is ready for the solution. Sometimes it's a lot about process. The tool can't fix process issues. If the process isn’t built for the tool, it is not going to work correctly. Make sure you prepare the processes first, so they will be ready for it.

We look for something sustainable. Sustainability is a very important value for the users and for our IT team, who are the people supporting it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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