CA Clarity PPM Review

Accurate financial statements, timesheets, and reports are essential.

What is most valuable?

For us, it's the ability to feed payroll with accurate timesheets and capitalize project hours.

How has it helped my organization?

It provides accurate reporting for our investors who are traded on the New York Stock Exchange. So we must have absolutely accurate financial statements.

What needs improvement?

They just introduced Jaspersoft in 14 and some of the security around Jaspersoft is very difficult to use. You cannot really assign security group permissions for specific reports. It's very difficult to do, so I would really like to see them work on the security aspect of Jaspersoft reports.

What do I think about the stability of the solution?

I think it's very stable for the most part. We run into periodic issues, especially with Microsoft Project and its integration; but it’s always difficult integrating with a third party app.

What do I think about the scalability of the solution?

I think it's very scalable. We just acquired another company. My company primarily does the lottery, and the company we acquired primarily does gaming. It is the same industry, but with very different practices. I think it really fits both because it's very flexible.

How is customer service and technical support?

I love technical support. I love them. They're awesome.

How was the initial setup?

I was not involved in the initial setup, but I think it was fairly complex. We'd never done anything like that before. There was another team that did the initial setup. It is just that through attrition, we lost them all; so I became the technical support.

What other advice do I have?

Technical support is your friend. Technical support is wonderful. They're very helpful. They're very knowledgeable; and they can get you through most anything unless, of course, it’s a bug. In this case, they have to report it to their people.

I think the most important thing when you select a vendor is that it fits the business need. If the business isn't happy, it doesn't matter how much or how little you spend.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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