CA Clarity PPM Review

This application has good automation features to automate your offline/over the mail approvals and processes

What is most valuable?

Project Management features that are excellent in managing the Project Management Life-cycle, along with other related details like Financials, Resources and flexibility to customize, as per requirement.

How has it helped my organization?

For an insurance company, all the project management activities, approvals and processes were offline.

CA PPM gave them the ability to automate approval processes, managing project life-cycle in a central tool, filling time-sheets against the projects and providing the reports to executives.

It helped them reduce their effort in the terms of cost and time involved.

What needs improvement?

The forms (e.g., project properties page) need to be more attractive, colorful, and field more flexibility for validations.

For how long have I used the solution?

For more than seven years.

What do I think about the stability of the solution?

Stability issues have occurred in on-premise implementations but have significantly reduced during on-demand implementations.

What do I think about the scalability of the solution?

On-demand implementations are more scalable as compared to on-premise implementations. As with number of users added, licenses can be increased and infrastructure requirements are taken care of by CA itself.

How is customer service and technical support?

Good (seven out of 10).

Which solutions did we use previously?

Organizations that have migrated from other solutions to CA PPM may have found this more suitable to their business requirements.

How was the initial setup?

Initial setup varies on the organizations requirement.

If less customization is required, it can be setup within few weeks and is simple. However to meet the requirement, larger customizations are not provided by the tool or require integrations and data flows with other vendors, and this could take months to do. Hence, many organizations prefer to go in phases.

Once an initial setup is made and the tool is ready to use, other major functionalities are added with time.

What's my experience with pricing, setup cost, and licensing?

It's important to understand your organization's requirement clearly, then understanding how the vendor is categorizing its licensing (e.g., different license types and their respective pricing).

Better understanding of requirements and how it will be implemented (with number of licenses for a given budget) would help.

Which other solutions did I evaluate?

As per the focused areas like Project management, Financial Management, etc., the organizations should weigh all suitable products in market w.r.t. time and cost involved (e.g., HP PPM, Planview, etc.).

The objective should be a benefit in medium to long term, as some solutions may save money in short term but can turn out to be expensive later. I would suggest to go through the comparison reports, blogs, and demonstrations of the products before making the final call.

What other advice do I have?

Focus on correct licensing and integration with other applications like JIRA, Remedy, ServiceNow, SAP etc during the implementation. Also, this application has good automation features to automate your offline/over the mail approvals and processes. This can also be kept in mind during the designing part.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment

Great review!
FYI: Per your comment in "Room for Improvement" CA PPM just released v15.3 which allows a better user experience on the project details page. Projects can have different details pages based on the project template used to create it. So, the details page for a smaller project doesn't need to be as robust as one for a larger project. There is also more flexibility in the layout of the attributes on the details page as well as the modules (tabs) for the project.

15 September 17
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