What is our primary use case?
It's project and portfolio management. We just rolled out phase one, but the primary use case for us right now is to make sure that all our project managers are able to put their resource plans and cost plans into a centralized system, so that our finance team can roll those numbers up and do forecasting.
In terms of evaluating it performance, we just started about two months ago, so it's hard to say right now. Numbers are rolling up but folks are still getting used to the process and are slowly working towards that.
How has it helped my organization?
We just put all the data in one place and hopefully, after we have accurate data, we can make more decisions based on real data rather than gut feeling.
What is most valuable?
Right now it is the resource planning, because I know not all of the project managers really did resource planning before. This has set up an expectation for them to do that necessary step, going forward.
What needs improvement?
We use a product called TFS and we would definitely like to see integration with that. It's not there right now. Agile Central is the one that is integrated with, however, I don't think we are leaving TFS.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I think stability is good so far, except the test environment is not as good. We're using the SaaS solution, so we do see errors quite a bit in the QA environment, but the production environment seems to be more stable.
What do I think about the scalability of the solution?
We don't know yet, we don't have a lot of people in there yet.
How is customer service and technical support?
I feel that the Professional Services team is reacting better than the support team, in terms of how quickly we get the feedback; also in terms of how careful they are with our environment. The support team actually broke our QA environment without telling us. We were wondering what's going on for something like a day.
How was the initial setup?
So far it's straightforward, but we haven't really done a lot of customization. We just try to use what is out of the box.
What other advice do I have?
Regarding the new UX, we haven't used it yet.
When it comes to selecting a vendor, although I wasn't involved in the selection, what I heard my boss say was that there are a lot of Fortune 500 companies using it, and if all of them trust it, that's probably a good indication that it's a good product.
Just focus on what there truly is, because there is a lot of functionality in the tool, and probably nobody is going to use all of it. So just focus on what you think are the most important things for you right now and just look at those particular features.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 01 2018