What is our primary use case?
I am a project manager/program manager, too. So I look at it from the high level also, which is a lot more difficult I think for the program. For it to go back to the initiative, figure out exactly what you are spending, how much you are spending on it, and which projects are included in it.
From a project standpoint, I think it actually works really well, because it is much more simplistic, and it is at that lower level. So, you can track your risks, issue some changes, and it is a lot easier than when you go up and roll up to that program level.
How has it helped my organization?
This is a hard one, because some people just see it as overhead. Everybody is used to just doing it within their Excel spreadsheets within their teams. Some of it is just kind of a roll up of data, such as, what is our milestone for when we are going to get the BSD done? What is our milestone for code drops?
So, there is definitely a mixed view, even from myself. I can see the benefits of it, and I can get the data out to be able to report on it. However, I also feel like it is a lot of overhead.
What is most valuable?
Probably the data itself. We do a lot of extracts from Clarity. There is not a lot of reporting within the tool itself. So, we actually export it, run reports, and roll out that data.
What needs improvement?
It was very interesting, because we did get to see the newest version. There are a lot features that I really can't wait to actually get my hands on.
When we upgrade into the cloud, we are still going to be a version behind. So it is hard to say what I would want in it, because I have seen a lot of the things that I would want in it. They are going to be in it once we actually do the upgrade.
What do I think about the stability of the solution?
From a stability perspective, it is very stable. We do not have a lot of changes to it. However, we also do not upgrade as often as the tool is upgraded.
We leave that in the hands of our upper management on when we actually upgrade. So, we have done multiple upgrades, and we have configured it a lot. Going forward in December when we do the CA PPM, we are going out-of-the-box. Therefore, we do not have do a lot of the customizations. We can still configure, but we do not have to customize it.
How is customer service and technical support?
We have not used technical support. Our PMO usually deals with any problems, questions, and they work through the technical solutions.
What other advice do I have?
We see it as overhead. Let us collect all the data in one place. Which, it is always nice to have everything in one place, but it does cause that overhead. So a lot of the teams are not comfortable with it. They are going to track it separately. We are just a data gatherer to say, "Okay, what is the last date we are going to code drop? When are we going to be SD?" So, a lot of overhead.
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Dec 27 2017