CA Clarity PPM Review

It is allowing us to keep track of what our projects are doing

What is our primary use case?

We are primarily using it for analyzing our projects. It is performing very well at the moment. We do want to expand our functionality to include resource management, portfolio management, and more of the financial aspects of it, as well.

What is most valuable?

Right now, it is the project management module.

It is allowing us to keep track of what our projects are doing, and the idea module, what projects are coming into the pipeline.

I like the new UX. I am hoping that we will move to it soon. I think it is a vast improvement. It is much easier and more user-friendly.

What needs improvement?

While I know it is coming in the roadmap, the risks issues and changes on the new UX would be amazing. However, the risks issues and changes are not in the new UX yet. 

What do I think about the stability of the solution?

I know that it is a stable solution. It has been around for a long time.

We are On Demand, so SaaS. We really have not experienced downtime with it. Everything is so secure through our sites and stuff. We do once in a while run into latency issues, but it is not that bad. Nothing memorable.

What do I think about the scalability of the solution?

It is definitely scalable. 

How are customer service and technical support?

We have used technical support a few times. It was just little technical glitches. A page was not displaying correctly, or something like that.

They do answer us very quickly.

CA Community: I take advantage of it. I use it all the time. They are a great community.

Which solution did I use previously and why did I switch?

Prior to using CA PPM, everything was spreadsheets. There were a few different homegrown solutions out there. We wanted to roll them all into PPM.

How was the initial setup?

I was not involved in the initial setup. While not involved with upgrades at this organization, I did do upgrades with previous organizations.

The very first upgrade we did was quite complex, because we were moving from 7.51. I have been working with the solution for a long time, since 2006. We were moving from 7.51 up to 8. That was a big jump. It was a lot more complex than we initially thought it was going to be.

What other advice do I have?

Do your research, do your homework, and definitely, contact CA.

Most important criteria when selecting a vendor: 

  • Product stability: It has been around for a while. It is not a brand new thing. 
  • The reputation of the vendor
  • Cost
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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