How has it helped my organization?
For us, it's about getting more information into CA PPM, which then allows us to drive more insights and provide that information to our leadership team and our executives to make a better informed decision as far as how they're investing, and how we're tracking towards our strategic objectives.
What is most valuable?
The value for Telstra is really around how we can manage strategic investments, so we've moved earlier this year to CA PPM Cloud. It's greatly changed our user experience for our 1,500 project managers.
What needs improvement?
I think the new road mapping feature that's coming out shortly - and available now, but obviously continues to progress - I think the product moving more to that grid base, so that Excel look and feel is how it's going. The app style of the new UI is absolutely fantastic. It's the right way to go. Our users will love it, so I think they should continue along that journey.
I think there's still a little bit of opportunity that we can do some stuff better in relation to the financial part of it; just that easier integration, that look and feel. Our project managers, and obviously finance people, love to interface and use of Excel. The more we can get CA PPM to behave in a similar way, which we're already starting to gain in that path, will be absolutely fantastic.
What do I think about the stability of the solution?
It's very stable. We've been very impressed with moving from on-premises to SaaS, and made the transition seamlessly. We could run the two systems in parallel, which is absolutely fantastic.
But just the speed. We were a little bit concerned initially about the speed of SaaS, considering the amount of security layers we've got to go through from our perspective, but the experience has been amazing, and the team absolutely loves it.
What do I think about the scalability of the solution?
I think scalability is a big thing, especially around being on SaaS and on a cloud arrangement. That scale really sits with the CA side of things, so as we grow, CA are going to have to grow with us as far as that relationship. Of course, they can do that, considering some of their larger clients that they have in the US and other areas around the world. We're very comfortable that it leads into the future.
How is customer service and technical support?
Tech support's been fantastic. We also have a partner that we use internally as well, so it's only their larger cases that we will escalate to CA, but turn-around-time has been fantastic. They work really well with our partner in relation to that as well, so we're very happy with the support.
What's my experience with pricing, setup cost, and licensing?
We're also moving to the latest version for less than $20,000 for a major corporate system. It's just amazing.
What other advice do I have?
There are a few things we looked at when we scanned the market for moving to a new PPM system. We've had CA since 2008, but we actually took a step back and looked at the entire market. For us, it's obviously the reputation that they have in the market, but more importantly today, really, around the cloud and the SaaS arrangements that you enter into. You also need to look at where you think that organization's going to take that product moving forward. For us, what gave us a level of confidence was the investment and the transparency that CA showed in relation to their product roadmap, and where they want to take it.
To back that up, the fact that they were leading in industry evaluations, so being in the top-right, just reinforces also, as far as an independent body, that they're the right partner. They're already leading the industry. They're expected to lead the industry moving forward, so for us, that made the most sense, to partner with CA.
I would rate the product at an eight out of 10, and I would say that there's always room for improvement, and I think the team's already starting to improve that.
It's very hard with such a large complex product to actually get those new features in there. I've got empathy for how hard the teams have got to work to bring the new UI and new look and feel that we want. It's not just an app that you can quickly turn around, but I think they're striving really hard to do that as quickly as they can. An eight at the moment, and I think over the next 12 to 18 months, they'll be rating it much closer to a 10.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jan 11 2018