Serviceaide Intelligent Service Management Review

Has improved the SLA timing for my Service Desk team.


What is most valuable?

Easy to use.

How has it helped my organization?

Improved the effectiveness of my Service Desk Team and improved the SLA timing.

What needs improvement?

The implementation of Server Monitoring on Non-Windows servers.

For how long have I used the solution?

1 year.

What was my experience with deployment of the solution?

Yes, deployment of Non-Windows Servers.

What do I think about the stability of the solution?

Yes, once or twice the agents would stop working to provide the information required.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

4/5

Technical Support:

3.5/5

Which solution did I use previously and why did I switch?

Yes, From HP service desk and monitoring, switch due to company direction.

How was the initial setup?

Straightforward for Windows server, had a lot of issues with non-windows servers.

What about the implementation team?

Vendor.

What was our ROI?

35% improvement in SLA's timing.

What's my experience with pricing, setup cost, and licensing?

Setup customer - 250k USD, did not calculate on the day to day cost.

Which other solutions did I evaluate?

BMC.

What other advice do I have?

Get better vendors in implementing non-windows servers.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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