CA Cloud Service Management Review

It's a reasonably priced SaaS ITSM solution with basic functions that are usable out-of-box.


Valuable Features

It's quite a complete entry into the SaaS ITSM market with a reasonable price point.

Improvements to My Organization

We do not use the product ourselves in production, but provide support and expertise on it for our customers.

Room for Improvement

Importing data with relations is difficult and could be better.

Use of Solution

I've used it for one-and-a-half years.

Deployment Issues

We encountered no issues with deployment.

Stability Issues

We encountered no issues with stability.

Scalability Issues

We encountered no issues with scalability.

Customer Service and Technical Support

We are providing support ourselves, but the third-level support of CA is great.

Initial Setup

The basic functions are usable out-of-box, so there's no need to configure a lot.

Implementation Team

We are the vendor team.

Pricing, Setup Cost and Licensing

It's price is very competitive if there are only a few licenses needed.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a CA reseller.
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