CA Cloud Service Management Review

This product can automate service desk functions where little phone/email interventions are required for resolution of tickets.


Valuable Features:

It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7.

Improvements to My Organization:

This product can totally automate service desk functions where very little phone and email interventions are required for resolution of tickets such as incidents, change request, problem tickets, etc.

Room for Improvement:

Deployment and setup is a major difficulty and it could have been made easier.

Deployment Issues:

The deployment was very difficult to handle. It's an unnecessarily difficult process that requires third-party assistance to do correctly.

Stability Issues:

It has been stable. We haven't had any issues with instability.

Scalability Issues:

There have been no issues scaling it.

Initial Setup:

It was very complex and very difficult. It wasn't straightforward at all.

Other Advice:

You should make an agreement with CA for deployment and setup support. Without it, deployment and setup are very complex and difficult.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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