What is most valuable?
The feature we find most useful is the consistent ability to create ‘strategies’ across the products that allow for consistent foundations for the business processes and the ability to repetitively use them by different resources. These strategies allow for the establishment of methods that fit directly into our business needs and preps the DBAs as we need to best handle situations.
How has it helped my organization?
The best example is the day to day performance monitoring with the Detector product. Using Detector, we can see what is consuming the DB2 resources and then analyze its specifics through the integration with the other products. This improved our business processing because we were able to address the most impactful ones to mitigate their impact on the others.
What needs improvement?
The initial set up of parameters is quite exhaustive and some parameters cross products. Getting the parameters set to meet our need and then set in sync across products took significant time and effort.
For how long have I used the solution?
We were the twelve license with Platinum who created the product so we have had a variation of it in house since the late 1980’s
What do I think about the stability of the solution?
Since we have had this suite for so long, and the areas where instabilities might crop up have been long flagged and prepared for.
What do I think about the scalability of the solution?
That is not really relevant here because we have had a stable z/Server environment for some time.
How are customer service and technical support?
It depends on the product, but across the array of products in the Suite, support has been consistently very good.
Which solution did I use previously and why did I switch?
We evaluated several product suites, but this was the one we first purchased and we have stuck with it.
How was the initial setup?
The install is fairly complicated because of the array of products though they have it documented as being very straightforward. The complexity comes from the customizations required for each of the products to work as we require them to across all facets of DB2,
What's my experience with pricing, setup cost, and licensing?
Work for an overall solution. Competing product suites seem to serve the same functions but it is the overall integration of all the products to meet our needs that allows for this Suite to be so beneficial to our business.
Which other solutions did I evaluate?
In the late 1980’s, there was only Platinum and BMC that provided additional functions and front end to the DB2 utility work. We looked at both and took the Platinum solution through budget negotiations. The DBAs measured that the products were quite comparative and either would have met the then business needs.
What other advice do I have?
Utilize the CA resources the conferences! They provide good access to their technical support at many events that allow very good one on one discourse.
Which version of this solution are you currently using?
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