Endevor was brought in because we wanted to stop developers from making production changes in production. It’s enabled us to find a way to make sure the code stays in one area, and to make it secure. Therefore they’re not allowed to do that anymore. It’s a change management tool and that’s the way we use it.
Room for Improvement
They’ve got little things that I would like to see. It’s more for the administrative side as opposed to the developer who uses Endevor. Since I’m one of the administrators, I'd like to be able to use wildcards a little more often when I’m querying things.
It’s very stable. We don’t have any issues. Whenever we have an issue, we can call them up and say, “Hey, we got a problem.” They’ll fix it right away.
It's very scalable. They’re becoming more and more scalable every day because a lot of people are trying to get rid of the mainframe, not realizing that it’s still just a giant server and it can be used for that. It holds more data, and runs things faster.
Our upgrade plans: the plan is to upgrade. The more and more systems you add to it, and the fact that it handles other things that it never used to do that people wouldn't even think of it doing. It does grow with you and you can keep going with it.
Customer Service and Technical Support
It’s great. We’ve never had a problem. I would recommend that anybody, if you’ve got one of their tools, join one of the user groups because they do have input on the way things are done and any changes you need, they’re willing to listen and to help you out should you have a problem.
It’s straightforward as long as you know the mainframe. If you don’t know the mainframe, they’ve gotten better with the instructions. It’s more like a distributed side. They’ve gotten a lot better, so it’s a lot easier. They’ve got little things that I would like to see. It’s more for the administrative side as opposed to the developer who uses Endevor.
Other Solutions Considered
It's important for us that it actually handles the job that we need it to, that it actually covers everything for Endevor. We needed to make sure that we can actually put security in there so not everybody can touch anybody else’s code or anything like that and that it does incorporate the other CA tools that we use going forward.
I’d probably give it a ten because I’ve used it for fifteen years. I love it. The developers now love it, so it’s all good.
I highly recommend for current users to keep it and keep going forward with it because it is very useful, the user group is great. You can get lots of help from everybody out there.