CA Endevor Software Change Manager Review

Allows us to map a change made to the production environment through various stages of delivery


What is our primary use case?

I set up the security configurations for Endevor as well as everything in the mainframe. I am the security architect, so I determine what has to be done in order to secure the product going into production.

What is most valuable?

Endevor allows us to map a change made to the production environment through various stages of delivery.

What needs improvement?

More of the following:

  • Web-based deliveries
  • Web-enabled configuration
  • Dashboards

Therefore, we can report on our delivery quicker to management. 

What do I think about the stability of the solution?

The product is very stable. It has been around for a long time. It all depends on how you to deploy it. If they deploy it correctly, then it provides a tremendous benefit. But if you lay it out wrong, it can be a nightmare to work with. 

What do I think about the scalability of the solution?

It is very scalable. You can go to just the libraries, but we use it more for than that. Not just libraries, but all of the elements that are associated to an application moving from one phase of delivery to another. 

How is customer service and technical support?

They are very good, but we use the user community as well instead of their support. This is because the help desk, or the help areas, within the product can't necessarily understand, in many cases, how we have deployed something. Whereas, a user group president of Endevor might have a lot of different sources in which to ask the same question. 

How was the initial setup?

I was involved in the initial setup. While it was simple and straightforward, we took simple and straightforward, then made a disaster out of it. Back then, we did not have the knowledge base. Now, we do have the knowledge base. 

What about the implementation team?

We implemented in-house. We just put it in ourselves. We probably would not have done that in hindsight. There is always a better solution if it is designed correctly. We just went strictly from the book. 

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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